Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Street

Jonesborough

Summary

Patient care professional with proven ability to support patients and healthcare teams effectively. Strong focus on communication, empathy, and administrative skills ensures seamless operations and enhanced patient experiences. Reliable team player flexible to changing needs, consistently striving for optimal results and collaborative success.

Overview

9
9
years of professional experience

Work History

Patient Support Representative

Medical Care LLC
01.2022 - Current
  • Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
  • Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
  • Enhanced patient experience through exceptional customer service during check-in/check-out processes at the front desk.
  • Supported physicians with timely completion of paperwork required for prior authorizations or referrals, minimizing potential barriers to care for patients.
  • Actively participated in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
  • Troubleshot technical issues related to electronic health record systems or office equipment when necessary, restoring functionality quickly so business operations could continue smoothly.
  • Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
  • Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries on the spot.
  • Contributed to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
  • Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
  • Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
  • Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
  • Participated in staff training initiatives to stay current on industry best practices and enhance job performance.
  • Coordinated referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.

Event Security Guard

Axis Promotions
01.2017 - Current
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
  • Checked and verified photo identification prior to granting facility access.
  • Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
  • Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
  • Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
  • Identified violators and escorted departing personnel to guard against theft of property.

Durable Medical Equipment Specialist

OxyCare Home Medical
03.2016 - 11.2022
  • Trained new staff members on company policies, procedures, and best practices within the durable medical equipment field.
  • Streamlined inventory management for increased efficiency in equipment distribution and reduced waste.
  • Enhanced customer relations with thorough follow-up communication, ensuring optimal equipment performance and addressing concerns.
  • Assisted patients in navigating complex insurance requirements related to obtaining necessary durable medical equipment coverage.
  • Conducted routine audits of inventory levels to ensure sufficient stock and anticipate future needs accurately.
  • Managed billing processes accurately and efficiently, resulting in a high level of trust from both insurance companies and patients.
  • Maintained up-to-date knowledge of industry trends and advancements, staying ahead of the curve in providing top-quality solutions for clients.
  • Improved patient satisfaction by providing personalized durable medical equipment recommendations based on individual needs.
  • Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
  • Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical equipment.
  • Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.
  • Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
  • Organized efficient delivery schedules for prompt delivery of essential medical equipment to patients in need.
  • Diagnosed cause of problems and completed repairs.
  • Documented information regarding installations, repairs and inventory checks.

Education

No Degree - Medical Office Sociology

Northeast State Community College
Blountville, TN
08-2007

No Degree -

David Crockett High School
Jonesborough, TN
08-1987

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Microsoft office
  • Call center experience
  • Insurance verification
  • Appointment scheduling
  • Dispute handling
  • Follow-up skills
  • Medical records management
  • Healthcare
  • Medical terminology
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Patient Support Representative

Medical Care LLC
01.2022 - Current

Event Security Guard

Axis Promotions
01.2017 - Current

Durable Medical Equipment Specialist

OxyCare Home Medical
03.2016 - 11.2022

No Degree - Medical Office Sociology

Northeast State Community College

No Degree -

David Crockett High School

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Anita Street