Anitha Subramani
Chennai
Summary
AI Senior Consultant / Business Analyst offering over 16 years of comprehensive expertise in Project Management, Implementation, Service Delivery, and Client Management. Proficient in Agile processing methodologies and Agile project management, I have a proven track record of consistently delivering projects on schedule. My adaptability enables me to thrive in diverse environments and assume various roles effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Consultant
Atos.net
Chennai
02.2022 - Current
- Leading delivery of AI Voice bot projects, focusing on enhancing customer engagement and satisfaction
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and client requirements
- Implemented Agile methodologies to facilitate adaptive planning, continuous improvement, and quick response to changing project requirements
- Facilitated communication and collaboration among cross-functional teams, including developers, designers, testers, and clients, to ensure project success
- Monitored project progress, identified issues, and implemented corrective actions to keep projects on track
- Regularly reported project status, metrics, and key performance indicators to stakeholders, ensuring transparency and accountability
- Adaptability: Flexible and adaptable to changing project requirements, priorities, and environments, with a focus on delivering value and exceeding expectations
- Business Case Development: Proficient in developing comprehensive business cases for AI Voicebot and AI Chatbot projects, including thorough analysis of potential risks, success metrics, stakeholders, and future returns on investment
- Agile Methodologies: Experienced in Agile project management practices, such as Scrum and Kanban, to drive iterative development and rapid delivery of AI Voice bot solutions
- Stakeholder Management: Skilled in building and maintaining strong relationships with clients, vendors, and internal teams to ensure project success and client satisfaction
- Communication: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders
- Problem-solving: Strong analytical and problem-solving skills, with the ability to identify issues, evaluate options, and implement effective solutions
- Adaptability: Flexible and adaptable to changing project requirements, priorities, and environments, with a focus on delivering value and exceeding expectations.
Sr Business Analyst
Interface.ai
Bangalore
02.2022 - Current
- Handling of product through typical stages in its life cycle- product understanding, development, implementation and launch
- Thereby supporting production launch and product adoption
- Pre-plan and facilitate Requirement Gathering Workshops
- Documenting and communicating pre-defined standard workflows to clients
- Facilitate the development of 'request for proposal, Pilot, POC and Deployment'
- Executed and delivered numerous projects comprising product deliverables
- This includes resource allocation, project tracking and conducting stakeholder analysis
- Experience in handling AI third-party core integrations, and chatbots in the fintech domain
- Ex: Symitar, Fiserv DNA, cu
- Answers, JHA, Locator search
- Facilitated daily stand-up meetings, reviews, estimations and other scrum-related meetings, sprint planning, and sprint reviews
- Played a vital role in increasing automation levels of the AI agent
- Expertise in handling escalation calls
- Interacting with 3 to 4 customers on a daily to understand the needs and ensure to focus on customer satisfaction
- Providing project timeline to customers to get the product (Ai) delivered on time
- Work closely with the engineering, Developers & quality team to ensure deliverables on time
- Lead the development of business cases for further project sales as determined by the practice.
Conversational Experience Manager
Interface.ai
Bangalore
07.2018 - 10.2021
- Create documents for capturing onboarding data based on the financial institution's requirements
- Build conversational flows, and product/service recommendation workflows of a chat-bot experience
- Define the tone of the digital AI assistant
- Monitor the content performance of the bot and make updates to the knowledge base
- Review customer feedback on the chat-bot behaviour and document actions that are taken
- Work on witty and clever responses to small talk
- Reviewing and analysing all the logs to improve bot performance
- Suggest improvements/enhancements to the existing knowledge base
- Defining the in-scope and out-scope knowledge base
- Interact/communicate with customers on use-cases & editorial design.
Senior Trainer
Standard Chartered Global Business Services
Bangalore
08.2013 - 06.2018
- Provided in-house training to new employees concerning the maintenance of standardized training approaches
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management
- Training need identification |Training responsibility for allocated batch | Contribution to Curriculum
- Training Connect and Business Connect
- Trained and mentored 200+ new personnel hired to fulfil various roles.
Senior Associate
Xchanging Technologies
Bangalore
05.2010 - 07.2013
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Achieved client satisfaction and loyalty by establishing collaborative relationships, and facilitating needs assessment.
Customer Service Executive
Infosys BPO
Bangalore
02.2008 - 05.2010
- Provided primary customer support to internal and external customers through calls.
Education
Bachelor of Science - BioChemistry
Kongunadu Arts And Science
05.2007
Skills
- IMPLEMENTATION AI VOICEBOT/CHATBOT
- IT CONSULTING SERVICES
- USER UTTERANCE ANALYSIS AND INTENT OPTIMIZATION
- CONTINOUS IMPROVEMENT PROCESS
- TEAM/PROJECT MANAGEMENT
- NLP TRAINING
- USER ACCEPTANCE TESTING
- BUSINESS CASE DEVELOPMENT
Websites
Affiliations
Public Speaking or Presentations: Presented at a company-hosted workshop on Artificial Intelligence, focusing on AI voice bots and chatbots. Discussed their delivery models and strategies for enhancing virtual agent performance.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Accomplishments
- Spot Recognition : Spot Award for best performance in 2023
- Appreciation from Global Head: Presented at a company-hosted workshop on Artificial Intelligence, focusing on AI voice bots and chatbots. Discussed their delivery models and strategies for enhancing virtual agent performance.
Certification
Atos Lean Six Sigma Yellow Belt - October 2023 - Certificate Number: ATOSYBGP742
Corporate University Atos - HARVARD - Project Management - April 2023
Corporate University Atos - HARVARD - Business Case Development - July 2023
speexx Certificate - English C1.2 - Dec 2023
Corporate University Atos - HARVARD - Digital Intelligence- April 2024
Timeline
Sr Consultant
Atos.net
02.2022 - Current
Sr Business Analyst
Interface.ai
02.2022 - Current
Conversational Experience Manager
Interface.ai
07.2018 - 10.2021
Senior Trainer
Standard Chartered Global Business Services
08.2013 - 06.2018
Senior Associate
Xchanging Technologies
05.2010 - 07.2013
Customer Service Executive
Infosys BPO
02.2008 - 05.2010
Bachelor of Science - BioChemistry
Kongunadu Arts And Science
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