Shankar Kamalakannan
Senior Manager
Chennai
Summary
Accomplished Senior Project & Program Manager with 12+ years of experience delivering enterprise programs through strong project governance, PCR governance, RAID management, RAG reporting, stakeholder engagement, and data-driven portfolio management
Overview
3
3
Certifications
12
12
years of professional experience
Work History
Senior Manager
HCL Technologies
02.2024 - Current
- Oversaw a cross-functional team of 20 to complete projects, yielding a 15% boost in team productivity through refined processes and clear communication.
- Led cross-functional teams to enhance project delivery efficiency and quality standards.
- Coordinated with sales team on data gathering form, ensuring accurate recording of all pertinent project information.
- Governed Project Change Requests (PCR), evaluating scope changes, business impact, resource requirements, and approvals for effective implementation planning.
- Project Change Request (PCR) Governance, evaluating scope changes, business impact, resource requirements, approvals, and implementation planning.
- Generated and communicated RAG (red-amber-green) status reports to executive leadership, enhancing transparency on project health, milestones, dependencies, risks, and financial status.
- Develop executive dashboards for project performance, governance compliance, KPIs, resource utilization, and delivery metrics.
- Utilize Clarity PPM for managing project portfolio, financials, milestone tracking, resource allocation, and executive reporting.
- Facilitate internal and customer kick-off meetings, weekly governance reviews, executive steering committee meetings, and project closure reviews.
- Drive lessons learned sessions, knowledge management initiatives, and process improvements for organizational excellence.
- Facilitate coordination with the sales team regarding the data gathering form, and confirm that all pertinent project information is recorded.
Project Manager
IOPEX Technology
04.2022 - 01.2024
- Led a team of IT Network Project Managers in Asia Pacific region as part of DXC Technology Delivery Organization to deliver Site Telecom Services to external customers.
- Telecom and Infrastructure project Manager – Migration of wired equipment’s to wireless.
- Oversaw operations as Project Manager and facilitated all interactions.
- Oversee the operations as Project Manager and handle the end-to-end interaction.
- Creating project charter and defining the scope and timeline for project, managing project Plan in High Level and creating subtasks for each Milestones.
- Led the planning, development, implementation, and execution of the project timeline.
- Facilitated resource acquisition to support project requirements., financial tracking, budget allocation.
- Manage and monitor the flow of project in a sprint approach.
- Gathering stakeholders, weekly review, Kick OFF calls and Risk analysis approach.
- Created detailed project timelines to guide team activities. / developing project schedules, estimation, establishing milestones & scoping.
- Resource Management and setting deadline for project to meet the client expectation.
- Handled resource management and established project deadlines to fulfill client expectations.
- Creating a dashboard in POWERBI and setting up the Milestones and calculating the RISK for each task and projecting them on the client meeting and in the SCRUM Call.
Incident Manager / Project Manager
HCL Technologies Limited, India
12.2016 - 04.2022
- Successfully managed Project Life Cycle process and initiated solutions for reducing cost for projects within the estimated timelines.
- Successfully managed Project Life Cycle process and initiated solutions for reducing costs for projects within the estimated timelines.
- Host daily internal and director level customer meetings to maintain project momentum and identify opportunities to improve project efficiencies and ensure high customer satisfaction.
- Facilitated daily internal and director-level meetings to sustain project momentum, identify improvement opportunities, and enhance customer satisfaction.
- Managed direct report by providing daily direction and performance evaluation Data center daily administration, oversight and maintenance Installed.
- Oversaw daily administration and maintenance of data center, providing direction and performance evaluations for direct reports.
- Coordinated program facilitation through effective planning, organization, and monitoring of implementation activities.
- Have been an active participant in ServiceNow Ticket Monitoring tool.
Senior Business Analyst
Sutherland Global Service, Chennai, India
09.2015 - 12.2016
- Assisted IT Manager and customers through customer interaction and query documentation.
- Ensured compliance with service level agreements (SLA) and operational level agreements (OLA) for timely incident responses. for the Incidents and calculating the Metrics of team.
- Experience performing network administration tasks on Cisco and F5 hardware and associated software.
- Reasonable knowledge in Cyber Security and their workflow. Demonstrated work experience in Active Directory and support of Microsoft OS related products
- Planned, facilitated, and reported on Quality assurance testing efforts.
- Developed Macros, special formulas, and other actions to produce reliable and consistent statistical reviews.
- Validated incoming data for accuracy and integrity, independently locating and correcting discrepancies.
Junior Business Analyst
CSS Corp, Chennai, India
10.2014 - 06.2015
- Handled customer queries and resolved incidents to enhance customer satisfaction.
- Understanding customer pulse and managing them effectively.
- Provided on-call support to address customer needs promptly.
- Assisted customers via chat to resolve issues promptly.
Education
Master’s Degree - Information Technology
SRM University
Chennai01-2014
Skills
- Microsoft Office Suite, Advanced Excel, Tableau
- Microsoft Project Plan
- IT Service Management
- Service Now
- Data Analytics
- TRU-Nexus & Microsoft
- Project governance
- Program Management, Project Lifecycle Management
- Hybrid delivery methodologies
- Change Management, Stakeholder Management
- Budget management
- Supplier relationship management
- Risk and issue coordination
Accomplishments
- Certified Best performer for managing Many Escalations in an effective way.
- Maintained Business Continuity planning in COVID-19
- Received Certificate of Appreciation in recognition of the efforts and consistent support to the project.
- Recognized as the top Performer to accomplish on the successful completion of projects in short duration.
Certification
ITIL Version V4 certification (Strategy, Design, Transition and Operations),
Timeline
Senior Manager
HCL Technologies
02.2024 - Current
Project Manager
IOPEX Technology
04.2022 - 01.2024
Incident Manager / Project Manager
HCL Technologies Limited, India
12.2016 - 04.2022
Senior Business Analyst
Sutherland Global Service, Chennai, India
09.2015 - 12.2016
Junior Business Analyst
CSS Corp, Chennai, India
10.2014 - 06.2015
Master’s Degree - Information Technology
SRM University