Anna Anderson
Ardmore
Summary
Dedicated Certified Pharmacy Technician with extensive experience at Sam's Club, excelling in accurate prescription verification and inventory management. Proven ability to enhance patient care through effective communication and problem-solving skills, ensuring compliance with regulations and increasing customer satisfaction. Committed to maintaining high standards of safety and service quality.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician
Sam's Club
05.2015 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications, enhancing workflow and patient care quality.
- Managed inventory levels, conducting regular audits to maintain stock availability and minimize waste.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Wal-Mart Pharmacy
03.2002 - 05.2015
- Filled prescriptions accurately and efficiently, adhering to safety protocols.
- Assisted pharmacists in medication management and patient counseling initiatives.
- Maintained inventory levels, utilizing automated systems for stock replenishment.
- Processed insurance claims and resolved billing discrepancies promptly.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Foreign Language And International Trade -
University of Alabama At Huntsville
Huntsville, Alabama, ALSkills
- Accurate prescription verification
- Medication preparation
- Inventory management
- Customer service
- Regulatory compliance
- Data entry accuracy
- Safety protocols adherence
- Communication skills
- Attention to detail
- Problem-solving skills
Timeline
Certified Pharmacy Technician
Sam's Club
05.2015 - Current
Pharmacy Technician
Wal-Mart Pharmacy
03.2002 - 05.2015
Foreign Language And International Trade -
University of Alabama At Huntsville