Anna Beasley
Loudon
Summary
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in a different professional capacity.
Overview
2025
2025
years of professional experience
Work History
Office Manager
Loudon Auto Sales
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with customers for repeat business and referrals.
- Exceeded monthly quotas consistently by prioritizing tasks effectively, managing time efficiently, and aligning sales strategies with dealership goals.
- Resolved customer complaints promptly, fostering trust and loyalty among clientele.
- Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
Office Manager/ Service Writer
Meineke Auto Care Center
07.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Customer Care Coordinator
Food City
03.2021 - 06.2022
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
Education
High School Diploma -
Karns High School
Knoxville, TN05.1989
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager/ Service Writer
Meineke Auto Care Center
07.2022 - Current
Customer Care Coordinator
Food City
03.2021 - 06.2022
Office Manager
Loudon Auto Sales
High School Diploma -
Karns High School
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