Anna Burns
Oak Ridge
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
1982
1982
years of post-secondary education
Work History
Customer Service Representative
Kroger's Supermarket
Oak Ridge
04.2024 - Current
- Assisted customers by answering inquiries and providing product information.
- Handled customer complaints with empathy and effective problem-solving techniques.
- Processed transactions accurately using point-of-sale systems and software.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Restaurant General Manager
Back Yard Burgers
Knoxville
08.2018 - 08.2023
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Managed staff scheduling to optimize labor efficiency and service quality.
- Trained team members on customer service standards and food preparation techniques.
- Developed and implemented operational procedures for improved workflow efficiency.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Conducted regular meetings with staff members to discuss operational issues.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Restaurant General Manager
National Pizza - Pizza Hut
Memphis
03.1994 - 06.2018
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Managed staff scheduling to optimize labor efficiency and service quality.
- Trained team members on customer service standards and food preparation techniques.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Recruited, trained, and supervised staff members.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Education
Ridgeway High School
Memphis, TennesseeSkills
- Customer engagement
- Product knowledge
- Point-of-sale transactions
- Complaint resolution
- Staff management
- Inventory control
- Training and development
- Service quality assurance
- Adaptable
- Employee retention
References
References available upon request.
Timeline
Customer Service Representative
Kroger's Supermarket
04.2024 - Current
Restaurant General Manager
Back Yard Burgers
08.2018 - 08.2023
Restaurant General Manager
National Pizza - Pizza Hut
03.1994 - 06.2018
Ridgeway High School