Summary
Overview
Work History
Education
Skills
Timeline
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Anna Cathey

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Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Looking to use my customer service skills in a positive way.

Overview

7
7
years of professional experience

Work History

Certified Pharmacy Technician

Kroger Pharmacy
09.2021 - 10.2024
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.

Pharmacy Technician

CVS Pharmacy
08.2020 - 11.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Senior Sales Associate

Harbor Freight
03.2018 - 04.2020
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Made sales for the companies ITC and ESP programs

Education

Career Diploma - Pharmacy Technician

Penn Foster Career School
Scranton, PA
11-2019

High School Diploma -

Dyersburg High School
Dyersburg, TN
05-2016

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Team collaboration
  • Inventory management

Timeline

Certified Pharmacy Technician

Kroger Pharmacy
09.2021 - 10.2024

Pharmacy Technician

CVS Pharmacy
08.2020 - 11.2020

Senior Sales Associate

Harbor Freight
03.2018 - 04.2020

Career Diploma - Pharmacy Technician

Penn Foster Career School

High School Diploma -

Dyersburg High School

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Anna Cathey