Anna Gregson
Dyersburg
Summary
Results-driven professional with a strong focus on customer satisfaction and team performance. Proven ability to train new employees and streamline operations, leading to improved service efficiency and enhanced customer loyalty.
Overview
5
5
years of professional experience
Work History
Cashier and Head Cashier
Lowes Home Improvment
Dyersburg, TN
06.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize checkout workflows and improve service times.
- Trained new cashiers on operational procedures, cash handling, and customer engagement techniques.
- Monitored register accuracy, reconciling till discrepancies at the end of shifts.
- Developed strategies for enhancing customer loyalty through personalized service experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
Bath & Body Works
Dyersburg, TN
05.2023 - 09.2025
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained visual merchandising standards, ensuring appealing store presentation.
- Processed sales transactions accurately using POS systems, minimizing errors.
- Collaborated with team to achieve monthly sales targets through effective customer engagement.
- Trained new associates on operational procedures and customer service techniques.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Analyzed inventory levels regularly to optimize stock management and replenishment processes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Trainer
McDonald's
Newbern, TN
03.2021 - 05.2023
- Trained new crew members on operational procedures and customer service excellence.
- Monitored team performance to ensure adherence to quality and safety standards.
- Assisted in developing training materials to enhance the employee onboarding experience.
- Provided ongoing support and coaching to improve team efficiency and morale.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members the correct procedures for all areas of operations.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Science - Criminal Justice
Dyersburg State Community College
Dyersburg, TN05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- Attention to detail
- Decision-making aptitude
Accomplishments
- Trained new hires on sales and service techniques.
- Oversaw several junior employees.
- Earned “Cashier of the Month” award for my excellence in providing customer satisfaction and problem-solving skills.
Timeline
Cashier and Head Cashier
Lowes Home Improvment
06.2024 - Current
Sales Associate
Bath & Body Works
05.2023 - 09.2025
Crew Trainer
McDonald's
03.2021 - 05.2023
Associate of Science - Criminal Justice
Dyersburg State Community College