Anna Mathews
Gallatin
Summary
Reliable professional with a strong background in customer service roles. Skilled in resolving complaints and collaborating with teams to maintain an efficient and welcoming environment. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Cashier
Publix Grocery Store
08.2022 - Current
- Processed customer transactions accurately and efficiently, ensuring positive shopping experiences.
- Managed cash register operations, including cash handling and balancing daily sales reports.
- Assisted customers with product inquiries, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to maintain organized checkout areas and store cleanliness.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints effectively, reinforcing brand reputation and service excellence.
- Built relationships with customers to encourage repeat business.
- Met customer service goals and exceeded customer expectations.
Server
Tennessee Grasslands
02.2024 - 09.2025
- Enhanced guest experiences through personalized recommendations and attentive service.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Champy's Famous Fried Chicken
10.2024 - 04.2025
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Wedding Coordinator
Old Hickory Farms
03.2021 - 10.2022
- Oversaw setup and breakdown of event spaces, maintaining organization and efficiency throughout the process.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Streamlined communication between clients, vendors, and staff for seamless event execution.
- Assisted in the planning and coordination of weddings, ensuring every detail was executed to perfection.
Education
Esthetician License - Esthetics
Paul Mitchell The School
Hendersonville, TN02.2026
High School Diploma -
Gallatin High School
Gallatin, TN05.2024
Skills
- Work ethic and integrity
- Cash handling
- Customer assistance
- Team collaboration
- Customer service excellence
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- POS system operations
- Guest inquiries
- Sales expertise
- Reliable and responsible
- Relationship building
- Service minded
Timeline
Server
Champy's Famous Fried Chicken
10.2024 - 04.2025
Server
Tennessee Grasslands
02.2024 - 09.2025
Cashier
Publix Grocery Store
08.2022 - Current
Assistant Wedding Coordinator
Old Hickory Farms
03.2021 - 10.2022
Esthetician License - Esthetics
Paul Mitchell The School
High School Diploma -
Gallatin High School