Anna McRae
Nashville
Summary
Dedicated person with performance in management skills, leadership and communication. Ready to make an immediate contribution to any organization. Highly motivated and enthusiastic professional with experience in the recreation and hospitality industry. Proven success in providing excellent customer service, ensuring all guests have a safe and enjoyable experience. Dedicated to continuously learning new skills and best practices to stay up to date with industry trends.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Worker
Crate And Barrel
10.2023 - 04.2024
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
Intern
Belle Meade Winery
05.2023 - 08.2023
- Prepared project presentations and reports to assist senior staff.
- Supported with creating project marketing materials to promote services.
- Conducted extensive research for startup company projects.
- Generated reports detailing findings and recommendations.
- Sorted and organized files, spreadsheets, and reports.
Key Manager
Fleming's Prime Steakhouse & Wine Bar
09.2022 - 03.2023
- Mentored new sales associates to contribute to store's positive culture.
- Assisted with scheduling, interviewing and other administrative tasks to boost success in restaurant.
- Trained team members in successful strategies to meet operational and sales targets.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Host
Fleming's Prime Steakhouse & Wine Bar
07.2022 - 09.2022
- Accommodated special seating requests for guests to enhance satisfaction.
- Took initial drink orders and relayed information to wait or bar staff.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Seated patrons based on guest preferences and seating availability.
Cast Member
Walt Disney World Parks And Resorts
01.2022 - 06.2022
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Memorized lines quickly and delivered convincingly in different acting settings.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Built and established positive relationships with patrons, team members and supervisors.
Hostess
St. Johns Restaurant
08.2021 - 12.2021
- Collected information from arriving customers to seat groups or place them on waitlist.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Checked in with servers to confirm preparedness before seating customers.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Bachelor of Science - Communication Studies
The University of Tennessee - Chattanooga
Chattanooga, TN12.2023
Skills
- Speaking
- Closing Procedures
- Critical Thinking
- Customer Service
- Train Employees
- Recommending Wines
- Writing
- Safety Guidelines
- Ride Control Operation
- Customer Inquiries
- Front- and Back-Of-House Coordination
- Assigning Tables
- Guest Experience Management
Accomplishments
I served as the 2020-2021 Chi Omega sorority chef, by preparing meals for 120 sorority sisters .
Affiliations
Chi Omega
Certification
WSET level 1
Timeline
Seasonal Worker
Crate And Barrel
10.2023 - 04.2024
Intern
Belle Meade Winery
05.2023 - 08.2023
Key Manager
Fleming's Prime Steakhouse & Wine Bar
09.2022 - 03.2023
Host
Fleming's Prime Steakhouse & Wine Bar
07.2022 - 09.2022
Cast Member
Walt Disney World Parks And Resorts
01.2022 - 06.2022
Hostess
St. Johns Restaurant
08.2021 - 12.2021
Bachelor of Science - Communication Studies
The University of Tennessee - Chattanooga
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