Anna Moldovan

Instructed pharmacy technicians on best practices for consistent service delivery.

Responded to incoming calls, providing information to customers and healthcare professionals.

Maintained medication inventory through accurate stocking, labeling, and record-keeping.

Entered prescriptions and billing information into patient profiles during paperwork completion.

Filled prescriptions promptly to enhance overall patient care experience.

Collaborated with insurance companies on claims processing and payment issues.

Communicated effectively with medical offices using phone, fax, and email channels.

Addressed customer concerns regarding orders or product navigation in person or via telephone.

• Reduced stock shortages by closely monitoring levels and ordering supplies promptly.
• Conducted cycle counts regularly, ensuring high inventory accuracy and reconciliation of discrepancies.
• Participated in annual physical inventories to affirm record accuracy and identify corrections.
• Trained new employees on established procedures for optimal team performance.
• Managed return processes for defective items, reducing financial impact on company.
• Provided excellent customer service by addressing inquiries regarding inventory and shipments efficiently.
• Maintained a safe work environment by adhering to hazardous material regulations.
• Collaborated with team members to enhance productivity in daily operations.

• Supervised daily operations, achieving performance, quality, and service objectives.
• Maintained clean, safe, and organized store environment to improve customer experience.
• Developed strong relationships with staff, promoting a positive workplace culture.
• Monitored cash intake and deposits, enhancing accuracy and reducing discrepancies.
• Assisted customers directly, assessing needs and staying informed on consumer preferences.
• Oversaw daily cash reconciliations, ensuring precise financial reporting and minimizing errors.