Anna Shampine
Goodlettsville
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Zander Insurance Group. Recognized for enhancing client satisfaction through tailored solutions and effective communication. Committed to health and safety compliance, with a keen attention to detail that consistently exceeds expectations. Adaptable and reliable, thriving in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Cleaning Contractor
Self-employeed
05.2019 - 05.2025
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
Senior Insurance Agent
Zander Insurance Group
02.2016 - 02.2018
- Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
- Reviewed policy applications for accuracy and completeness before submission, minimizing delays in processing time.
- Cultivated long-lasting professional relationships with both clients and carriers through regular communication and followups.
- Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.
- Managed a diverse portfolio of clients, consistently meeting or exceeding sales targets.
- Trained junior agents on industry best practices to improve overall team performance and productivity.
- Stayed current on industry trends and regulatory changes to provide informed advice to clients and colleagues alike.
- Conducted comprehensive risk assessments, recommending appropriate coverage levels to mitigate potential losses.
Insurance Specialist
State Farm Insurance Inc
08.2010 - 02.2016
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
Store Associate
Dollar General Store
08.2008 - 08.2010
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Medical Receptionist
Walk-In Medical Center of Cool Springs
09.2004 - 05.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Nursing
Trevecca Nazarene University
Nashville, TNHigh School Diploma -
Pioneer Christian Academy
Whites Creek, TN05-2008
Skills
- Motivation and initiative
- Strong work ethic
- Reliability and punctuality
- Professional appearance
- Customer service
- Health and safety compliance
- Physical stamina
- Attention to detail
- Verbal and written communication
- Multitasking and organization
- Record keeping
- Checklists and recordkeeping
Timeline
Cleaning Contractor
Self-employeed
05.2019 - 05.2025
Senior Insurance Agent
Zander Insurance Group
02.2016 - 02.2018
Insurance Specialist
State Farm Insurance Inc
08.2010 - 02.2016
Store Associate
Dollar General Store
08.2008 - 08.2010
Medical Receptionist
Walk-In Medical Center of Cool Springs
09.2004 - 05.2008
Nursing
Trevecca Nazarene University
High School Diploma -
Pioneer Christian Academy
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