Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Wheeler

Brighton

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Server

HighTide Restaurant and Oyster Bar
05.2025 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Service Representative

Nutrition on the Square
09.2023 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Child and Youth Program Assistant

South Cleveland Community Center
04.2022 - 08.2022
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
  • Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.

Education

General Studies

Dyersburg State Community College
Dyersburg, TN
05-2025

High School Diploma -

Covington High School
Covington
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Issue resolution
  • Writing and verbal communication

Timeline

Server

HighTide Restaurant and Oyster Bar
05.2025 - 08.2025

Customer Service Representative

Nutrition on the Square
09.2023 - 05.2025

Child and Youth Program Assistant

South Cleveland Community Center
04.2022 - 08.2022

General Studies

Dyersburg State Community College

High School Diploma -

Covington High School

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Anna Wheeler