ANNAPURNA BEHERA
Hospitality Sales
MYLAPORE
Summary
I have a professional and passionate attitude towards the job I do. I am known to be a people person with a strong belief that great people make great companies. Training others and learning more energizes me the most. I have a strong will and dedication towards achieving goals.
Overview
15
15
years of professional experience
Work History
Asst Sales Manager
Hotel Radha Regent
CHENNAI
02.2022 - Current
- Analyzed market trends and customer feedback, leading to the optimization of product offerings and improved sales strategies.
- Managed key accounts, building strong relationships to ensure client satisfaction and retention while driving repeat business.
- Streamlined sales processes through the adoption of CRM tools, improving data accuracy and enhancing customer relationship management.
- Conducted competitive analysis to identify market opportunities, informing strategic decision-making and contributing to revenue growth.
- Coordinated cross-departmental collaboration to align sales goals with overall business objectives, improving operational efficiency and team alignment.
- Developed strong client relationships for repeat business and increased referrals.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Generated sales report to help upper management make effective decisions and sales plans.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Developed and implemented strategic sales initiatives, enhancing team performance and increasing client engagement across multiple channels.
- Collaborated with the marketing team to create promotional strategies, resulting in improved brand visibility and customer outreach.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement and enhancing overall team productivity.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Developed and implemented targeted sales strategies, leading to improved customer engagement and increased revenue streams.
- Trained and mentored new sales team members, enhancing team performance and fostering a collaborative work environment.
- Analyzed market trends and customer feedback to inform product offerings and promotional campaigns, optimizing market reach.
- Facilitated regular training sessions for staff on sales techniques and customer service best practices, elevating service quality.
- Assisted in organizing promotional events and campaigns, significantly increasing brand visibility and attracting new clientele.
Duty Manager
Hotel The Savera
05.2016 - 11.2020
- Supervised daily hotel operations, ensuring high standards of guest satisfaction and seamless service delivery.
- Collaborated with department heads to implement training programs, enhancing team performance and operational efficiency.
- Managed front desk activities, resolving guest issues promptly to maintain a positive guest experience.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations..
- Coordinated housekeeping schedules and inspections, ensuring rooms met cleanliness and quality standards consistently.
- Oversaw inventory management for supplies and amenities, optimizing stock levels to reduce costs and waste.
- Developed and executed strategies for staff scheduling, reducing labor costs while maintaining service excellence.
- Led initiatives to enhance guest engagement, resulting in improved loyalty and repeat bookings.
- Conducted regular performance evaluations, providing constructive feedback to team members to facilitate professional development.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Banquet Sales Executive
Hotel Deccan Plaza
07.2014 - 04.2016
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
Housekeeping Training Supervisor
11.2011 - 06.2014
- Assign Guest Rooms and Common Areas to Housekeeping Staff.
- Inspect Rooms and Common Areas for Cleanliness.
- Hire, Train, and Discipline Housekeeping Staff.
- Order Cleaning Supplies.
- Create Employee Schedules.
- Give Regular Reports to Senior Hotel Management.
Job Trainee
Leonia Holistic Destination
05.2011 - 10.2011
- Getting trained in front office workings and administration.
- Attending to the customers, clients and helping them to be at ease and comfort when they visit the organization.
- Attending to the phone calls received, and rerouting them to the concerned people.
- Welcoming and greeting the customers, clients and other co-employees with a warm, charming and pleasant looks.
- Maintaining the visitors’ record.
Education
Bachelor of Arts - Hotel Management
IHM Bhubaneswar
BHUBANESWAR01.2011
Bachelor - Arts
UTKAL University
01.2009
Skills
Sales strategy
Key account management
Customer relationship management
Data analysis
Market trend analysis
Competitive analysis
Client engagement
Sales reporting
Performance evaluation
Problem resolution
Cross-department collaboration
Contract negotiation
Pipeline management
Personal Information
- Number of Children: 1 Daughter
- Date of Birth: 13 Feb 1988
- Nationality: Indian
- Marital Status: Married
Addresses
AT/PO Nalipada Arjunpur, Khurda Saradhapur, Odisha, 752057, 34/3 Sai Vighnesh Apartment Loganath Colony, Mylapore, Chennai
Timeline
Asst Sales Manager
Hotel Radha Regent
02.2022 - Current
Duty Manager
Hotel The Savera
05.2016 - 11.2020
Banquet Sales Executive
Hotel Deccan Plaza
07.2014 - 04.2016
Housekeeping Training Supervisor
11.2011 - 06.2014
Job Trainee
Leonia Holistic Destination
05.2011 - 10.2011
Bachelor - Arts
UTKAL University
Bachelor of Arts - Hotel Management
IHM Bhubaneswar