Anne Chandler
Student
Memphis,TN
Summary
Compassionate and driven professional with a diverse background in healthcare, logistics, sales, retail management, hospitality, and customer service. Adept at critical thinking, problem-solving, and effective communication, with a strong ability to adapt to high-pressure environments. Passionate about patient advocacy, compassionate care, and improving efficiency in medical settings. Eager to apply my skills and dedication to a career in nursing.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Investor Liaison & Communication Specialist
Midsouth Best Rentals
Memphis, TN
08.2023 - 03.2024
- Managed investor real estate portfolios and handled issue resolution
- Generated financial reports and managed property agreements
- Utilized PropertyWare, DocuSign, Monday.com, Google Suite, and Excel
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Logistics Account Executive
Total Quality Logistics
Memphis, TN
07.2022 - 07.2023
- Coordinated shipments, negotiated rates, and problem-solved logistics issues
- Specialized in multiple transportation modes including international and hazmat
- Used Microsoft Outlook, Teams, and Excel for customer and carrier communication
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
Executive Administrator & Medical Assistant
Dr. Ly Natural Health Acupuncture and Neurology Clinic
Memphis, TN
05.2022 - 09.2022
- Managed patient scheduling, appointment reminders, and care coordination
- Processed payments and balanced office accounts
- Administered B12 and B-Complex injections
- Assisted with electrotherapy and acupuncture needle removal per physician instructions
- Maintained accurate records using Microsoft Excel
- Streamlined office operations by implementing efficient administrative processes and procedures.
Patient Engagement Specialist
Prospero Health
Memphis, TN
05.2021 - 05.2022
- Coordinated care for patients and Nurse Practitioners across 26 states
- Educated patients on palliative care services and scheduled appointments
- Ensured HIPAA compliance in all communications and documentation
- Utilized Salesforce, Excel, Genesys, and Microsoft Teams for patient management
- Collaborated with multidisciplinary teams to develop individualized care strategies tailored to specific patient needs.
- Participated in ongoing professional development opportunities to stay current on best practices for patient engagement strategies.
- Provided ongoing training and mentorship to new Patient Engagement Specialists, ensuring consistent quality of care across the team.
Server
Pontotoc
Memphis, TN
08.2020 - 10.2021
- Adapted methods of service to new Covid-19 protocols
- Learned and effectively communicated seasonal food and wine menus
Customer Service Representative
Patterson Warehouse Company
Memphis, TN
01.2021 - 05.2021
- Managed two accounts, processed and billed orders, and created organizational spreadsheets
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Server & Server Trainer
Southern Social
Germantown, TN
11.2016 - 01.2020
- Delivered high-level fine dining service in a competitive environment
- Developed training programs focusing on professionalism and time management
- Managed guest expectations and problem-solved to ensure satisfaction
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Nanny
Gail Sevier-Weakley
Germantown, TN
05.2014 - 10.2016
- Managed schedules of three children, coordinating extracurricular activities and transportation
- Communicated with parents regarding budgets, scheduling, and event planning
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Built positive and nurturing environments to support child social and emotional growth.
Retail Sales Leader & Sales Associate
Wish Boutique
Memphis, TN
10.2012 - 04.2014
- Met sales goals, trained staff, and maintained aesthetic presentation
- Designed call scripts to promote sales and increase foot traffic
- Managed daily sales reports, inventory, and returns
- Developed strong relationships with repeat clientele, fostering loyalty and boosting overall sales performance.
- Demonstrated leadership skills by taking initiative during store meetings to share best practices and mentor junior team members.
- Increased sales by proactively engaging customers and providing personalized product recommendations.
Education
Bachelor of Arts - Philosophy
University of Memphis
Memphis, TN 08.2014 - 05.2019
Nursing Prerequisites -
Southwest Tennessee Community College
07.2024 - Current
Skills
- Strong Organizational Skills
- Team Leadership & Collaboration
- Effective Verbal & Written Communication
- Patient Communication & Advocacy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Salesforce & PropertyWare
- Knowledge of HIPAA Compliance & Patient Privacy Regulations
- Patient Care Coordination & Administrative Support
Awards
- Outstanding Academic Performance Award – University of Memphis, Philosophy Department
- Charlie Point Award – Southern Social (06/01/19, 11/01/18, 06/01/18, 05/01/17)
Accomplishments
- Outstanding Academic Performance Award – University of Memphis, Philosophy Department
- Charlie Point Award – Southern Social (June 2019, November 2018, June 2018, May 2017)
- Charity Team Captain – Total Quality Logistics
Timeline
Nursing Prerequisites -
Southwest Tennessee Community College
07.2024 - Current
Investor Liaison & Communication Specialist
Midsouth Best Rentals
08.2023 - 03.2024
Logistics Account Executive
Total Quality Logistics
07.2022 - 07.2023
Executive Administrator & Medical Assistant
Dr. Ly Natural Health Acupuncture and Neurology Clinic
05.2022 - 09.2022
Patient Engagement Specialist
Prospero Health
05.2021 - 05.2022
Customer Service Representative
Patterson Warehouse Company
01.2021 - 05.2021
Server
Pontotoc
08.2020 - 10.2021
Server & Server Trainer
Southern Social
11.2016 - 01.2020
Bachelor of Arts - Philosophy
University of Memphis
08.2014 - 05.2019
Nanny
Gail Sevier-Weakley
05.2014 - 10.2016
Retail Sales Leader & Sales Associate
Wish Boutique
10.2012 - 04.2014
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