Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Blankenship

Chattanooga

Summary

Highly motivated Amazonian with over 10 years of experience driving operational excellence and talent development across the Amazon logistics network. Proven track record in implementing process improvements for specialized, high-value, and high-risk item handling, partnering with Amazon Web Services R&R & Teal RELO teams on SPAR operational excellence. Demonstrated expertise in developing and scaling training programs across the network, leading network-wide SPAR expansion efforts, and leveraging data to enhance customer experience. Seeking to apply in-depth operational knowledge, leadership capabilities, and a strong track record of results in the SPAR Specialist role.

Overview

3
3
years of professional experience

Work History

Learning Trainer

Amazon
05.2022 - Current
  • Spearheaded the successful launch and operationalization of two buildings as RELO (Reverse Logistics) sites, contributing directly to network expansion and the efficient processing of specialized, high-value, and high-risk returns, minimizing costs and maximizing product recovery.
  • Developed and scaled comprehensive training programs across the network for Associates, Ambassadors, and Managers, enhancing critical skills, increasing productivity, and ensuring adherence to safety and operational standards for handling specialized items.
  • Influenced and developed Ambassadors, equipping them as internal Leaders and fostering a culture of continuous improvement and knowledge transfer across the facility, particularly in specialized handling processes.
  • Utilized basic SQL and data analysis skills to evaluate training effectiveness and identify areas for improvement in specialized item handling and in damages for high-value items.
  • Collaborated with R&R and RELO teams to implement process changes and ensure seamless integration of new specialized handling procedures following RELO site launches.

Education

Some College (No Degree) - Pharmacy

Sinclair Community College
Dayton, OH

Skills

  • SPAR Operations: End-to-end SPAR Operations, Specialized Item Handling, High-Value/High-Risk Item Management, RELO (Reverse Logistics), R&R (Returns & ReCommerce) Partnership
  • Operational Excellence: Process Improvement, WIP Management, Backlog Reduction, Workflow Optimization, Quality Assurance, Safety Compliance
  • Training & Development: Curriculum Design, Training Delivery & Scaling (across network), Needs Assessment, Performance Coaching, Mentorship, Learning Management Systems
  • Data & Analytics: Basic SQL, Data Analysis, Performance Metrics Tracking, Excel Proficiency,
  • Leadership & Collaboration: Cross-functional Team Leadership, Stakeholder Management, Communication (Written & Verbal), Problem-Solving, Adaptability, Influence, Customer Obsession

Timeline

Learning Trainer

Amazon
05.2022 - Current

Some College (No Degree) - Pharmacy

Sinclair Community College

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Annette Blankenship