Annette Boston
Nashville
Summary
Professional with extensive experience in streamlining operations and enhancing service efficiency within fast-paced environments. Successfully managed inventory control processes, resulting in reduced waste and optimal stock levels to meet customer demand. Developed targeted training initiatives that improved employee performance and fostered a culture of teamwork. Ensured compliance with health and safety regulations while supervising daily workflows to maintain productivity and quality standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
TC Restaurant Group
Nashville
06.2024 - Current
- Streamlined daily operations by implementing effective staff scheduling, resulting in improved service efficiency and guest satisfaction.
- Managed inventory control processes, reducing waste and ensuring optimal stock levels to meet customer demand consistently.
- Enhanced employee performance through targeted training initiatives, fostering a culture of teamwork and accountability among staff.
- Developed and maintained operational standards, ensuring compliance with health and safety regulations to promote a safe dining environment.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
Lead Bartender
Cumberland Hospitality
Nashville
04.2021 - 05.2024
- Led a team of bartenders to enhance service efficiency, resulting in improved customer satisfaction and repeat business.
- Developed and implemented innovative cocktail recipes, attracting a diverse clientele and increasing bar revenue.
- Trained new staff on cocktail preparation, customer service techniques, and safety protocols, fostering a knowledgeable team.
- Established and enforced quality control standards for drink preparation, improving consistency and customer experience.
- Assisted in organizing promotional events and specials, driving increased foot traffic and enhancing brand visibility.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Created signature beverages to increase revenue and patron loyalty.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
Lead Bartender
Strategic Hospitality
Nashville
10.2017 - 03.2021
- Led a team of bartenders to enhance service efficiency, resulting in improved customer satisfaction and repeat business.
- Developed and implemented innovative cocktail recipes, attracting a diverse clientele and increasing bar revenue.
- Trained new staff on cocktail preparation, customer service techniques, and safety protocols, fostering a knowledgeable team.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Stocked bar with beer, wine, liquor and related supplies.
General Manager
Mike’s Bar and Grill
Clarksville
01.2015 - 10.2018
- Directed operational strategies to enhance service efficiency, resulting in improved customer experience and satisfaction.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste across all operations.
- Trained and mentored staff on best practices, fostering a collaborative environment that improved team performance.
- Oversaw daily financial operations, including budgeting and forecasting, enhancing profitability and cost management.
- Coordinated marketing initiatives to boost brand visibility, contributing to a significant rise in community engagement.
- Developed staff scheduling systems that maximized resource allocation and improved overall labor efficiency.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed service and sales strategies to improve retention and revenue.
Education
Some College (No Degree) - Marketing
Western Kentucky University
Bowling Green, Kentucky, KYSkills
- Staff scheduling
- Inventory control
- Training initiatives
- Health and safety compliance
- Team leadership
- Budgeting and forecasting
- Cost management
- Revenue generation
- Event planning
- Vendor management
- Performance evaluations
- Crisis management
- High-pressure environments
Certification
- TABC
- Serve Safe Certified
- CPR Certified
- Safe Bar Certification
Timeline
Operations Manager
TC Restaurant Group
06.2024 - Current
Lead Bartender
Cumberland Hospitality
04.2021 - 05.2024
Lead Bartender
Strategic Hospitality
10.2017 - 03.2021
General Manager
Mike’s Bar and Grill
01.2015 - 10.2018
Some College (No Degree) - Marketing
Western Kentucky University