Annette Phillips
Whiteville
Summary
Professional with a proven track record at AmeriGas, excelling in customer relationship management and employee training. Adept at conflict resolution and fostering teamwork, I enhanced customer loyalty through empathetic service and guided new hires to success, contributing to a positive and productive work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with significant experience in regulatory compliance safety and inspection. Skilled in identifying hazards, conducting thorough inspections, and ensuring compliance with safety regulations. Strong focus on team collaboration and achieving results, consistently reliable and adaptable to changing needs. Proficient in risk assessment, emergency planning, and regulatory compliance, bringing detail-oriented approach to ensure safety standards are met.
Overview
22
22
years of professional experience
Work History
ATM
AmeriGas Propane
03.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Assistant Manager
Walmart
09.2003 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Merritt High School
Elk City05-1982
Skills
- Customer relationship management
- Employee training
- Conflict resolution
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Safety procedures
Accomplishments
2021 AmeriGas Leadership Program
2025 TNPGA Officer 1st Vice President
Timeline
ATM
AmeriGas Propane
03.2015 - Current
Assistant Manager
Walmart
09.2003 - 08.2013
High School Diploma -
Merritt High School
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