Anouk Kanner
Remote Virtual Assistant
Summary
Highly skilled virtual professional with a solid foundation in digital engagement. Specializes in creating compelling content and managing social media strategies. Proficient in WordPress and web development, with expertise in SEO, trend monitoring, and community interaction to enhance brand presence and drive engagement. Experienced in managing schedules, handling correspondence, and coordinating projects to ensure efficiency and desired outcomes. Strong focus on collaboration and adaptability, fostering seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow. Professional team player focused on collaborative success and adaptable to evolving project needs. Recognized for reliability, creative problem-solving, and delivering measurable results.
Overview
16
16
years of professional experience
4038
4038
years of post-secondary education
2
2
Languages
Work History
WordPress Developer
Molaray
10.2023 - Current
- Developed and implemented WordPress sites, themes and plugins.
- Maximized site performance with regular updates, security measures, and optimization techniques.
- Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
- Designed responsive, mobile-first websites from design concepts.
- Improved client satisfaction by providing timely maintenance and troubleshooting support for WordPress sites.
- Delivered mobile-responsive websites by incorporating responsive design principles and CSS frameworks.
- Converted PSD files into custom WordPress themes.
- Provided training sessions to clients on how to effectively manage their WordPress sites independently, empowering them to take control of their online presence.
- Stayed up-to-date with industry trends and emerging technologies, ensuring the delivery of cutting-edge WordPress solutions for clients.
- Created and updated re-usable code libraries to streamline WordPress development cycle.
- Reduced page load times with efficient coding practices and optimization of images, scripts, and stylesheets.
- Developed and implemented SEO and AB testing strategies to improve effectiveness of marketing efforts.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Optimized web applications for speed, scalability and security.
- Developed user-friendly web forms with validation and error handling.
Virtual Assistant
Moneypenny
01.2023 - 12.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Uploaded files for team use on Google Suite and SharePoint.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
- Empowered clients to focus on core business areas by taking charge of administrative and routine tasks.
- Cultivated strong network of suppliers and service providers, ensuring timely and cost-effective project execution.
Social Media Expert
Kracht Wholefood Kitchen
02.2020 - 01.2023
- Conducted daily updates to social media profiles to boost company online presence.
- Implemented crisis management protocols for social media channels, mitigating potential negative impacts on brand reputation.
- Leveraged platform-specific features such as live streaming events or Instagram Stories for unique opportunities in real-time engagement with followers.
- Identified new emerging platforms in the market that could benefit the company''s social media strategy.
- Worked closely with internal teams to create promotional materials aligned with overall marketing objectives.
- Monitored industry trends to ensure content relevance, utilizing hashtags and keywords effectively.
- Enhanced online presence with consistent posting schedules and visually appealing graphics.
- Generated consistent website traffic from social media channels by creating engaging posts with clear calls-to-action linked back to landing pages or blog articles.
Videographer and Video Editor
Nouks Visuals
01.2018 - 10.2023
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Collaborated with other production team members for successful completion of projects.
- Developed creative approaches to video production to create unique and engaging content.
- Produced videos according to client specifications, including desired length, style and pace.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Elevated brand stories, creating impactful video content that resonated with target audiences.
Photographer
Zien24
01.2017 - 01.2018
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
Videographer / Video Editor
Big Blue Diving
05.2016 - 04.2017
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Developed creative approaches to video production to create unique and engaging content.
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Enhanced video production quality by utilizing advanced editing techniques and software.
- Utilized variety of video formats and equipment to create desired audiovisual effects.
- Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
- Adapted quickly to new video technologies and software, keeping our offerings at forefront of industry standards.
Customer Service Representative
Rental Cars
05.2015 - 04.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
Videographer / Video Editor
Big Blue Diving
01.2014 - 05.2015
- Filmed live events and promotional videos, capturing memorable moments for a wide array of clientele.
- Delivered polished videos on time by efficiently managing post-production tasks such as color grading, sound mixing, and visual effects creation.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Developed creative approaches to video production to create unique and engaging content.
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Enhanced video production quality by utilizing advanced editing techniques and software.
- Utilized variety of video formats and equipment to create desired audiovisual effects.
- Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
- Adapted quickly to new video technologies and software, keeping our offerings at forefront of industry standards.
Administrative Officer
Woonbron Makelaars
02.2009 - 06.2014
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Education
UW photografie & Videografie -
SSI
Business - Buisiness
NCOI
01.2012 - 01.2013
Webdevelopment Front-end Development -
Winc Academy
SEO Copy writing - undefined
Winc Academy
Skills
Website optimization
undefinedPersonal Information
- Date of Birth: 07/16/85
- Nationality: Dutch
Timeline
WordPress Developer
Molaray
10.2023 - Current
Virtual Assistant
Moneypenny
01.2023 - 12.2024
Social Media Expert
Kracht Wholefood Kitchen
02.2020 - 01.2023
Videographer and Video Editor
Nouks Visuals
01.2018 - 10.2023
Photographer
Zien24
01.2017 - 01.2018
Videographer / Video Editor
Big Blue Diving
05.2016 - 04.2017
Customer Service Representative
Rental Cars
05.2015 - 04.2016
Videographer / Video Editor
Big Blue Diving
01.2014 - 05.2015
Business - Buisiness
NCOI
01.2012 - 01.2013
Administrative Officer
Woonbron Makelaars
02.2009 - 06.2014
SEO Copy writing - undefined
Winc Academy
UW photografie & Videografie -
SSI
Webdevelopment Front-end Development -
Winc Academy
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