Anthony Anderson
Ashland City
Summary
Experienced service coordination professional with a strong track record of improving operational efficiency and delivering exceptional customer service. Recognized for collaborative approach and consistent achievement of team goals. Reliable and adaptable individual with expertise in process improvement and conflict resolution. Seeking an organization that can leverage skills and initiative, providing opportunities for growth and increased responsibilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Service Coordinator
Greater Nashville Regional Counselor
01.2014 - Current
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Monitored client progress regularly, adjusting treatment plans as necessary based on data-driven insights.
- Served as a liaison between clients and external agencies, streamlining communication processes to facilitate service delivery efficiency.
- Maintained detailed case files and documentation in accordance with ethical guidelines and agency policies, ensuring confidentiality of sensitive information.
- Visited homes and agencies to provide support and case management services to clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted home visits to assess clients' home environment and provide support.
- Regularly participated in professional development opportunities to stay current on best practices within the social services field.
- Maintained accurate case records detailing client progress, treatment plan updates, and any relevant documentation required by regulatory agencies or funding providers.
- Enhanced client satisfaction by effectively addressing concerns and implementing feedback into practice improvements.
Information & Assistance Specialist
Greater Nashville Regional Council
01.2014 - Current
- Initial eligibility screenings for TennCare Choices program
- Provide information about aging and special needs services
- Assisting and advocating for individuals or families about community services
- Professional greeting, a variety of interviewing techniques and active listening skills
- Completed training classes on Medicare application process and Tennessee SHIP
Resident Counselor
Samaritan Recovery Center
02.2006 - 03.2007
- Working with treatment team to develop treatment plan
- Building rapport with clients and their families
- Using conflict management to solve problems with clients
- Providing transportation to various 12 step meetings
- Practice culture competence
Resident Counselor
Monroe Harding Academy
01.2005 - 01.2006
- Counsel clients, assist with medications, daily chores and food preparation
- Refer at-risk children to proper community services
- Conducted groups on learning new living skills
Resident Counselor
Foundation Associates
05.2002 - 01.2005
- Conducted pre-assessment/developmental screening to determine needs, strengths, and/or level of risk for client
- Conducted dual recovery groups
- Create intervention, treatment plan and develop discharge plan
Education
Master of Social Work (MSW) -
Tennessee State University
Nashville, TN01-2014
Major - Psychology
Tennessee State University
Nashville, TN05.2008
Skills
- Employee Training
- Service Delivery Improvement
- Client Feedback Assessment
- Continuous Learning
- Effective Listening
- Team Coordination
- Analytical Problem Solving
- Critical Thinking Skills
- Adaptive Learning Strategies
- Effective Negotiation Skills
- Effective Reading Comprehension
- Personal Development Focus
- Self-Regulation Ability
- Enhanced Social Awareness
- Public Speaking
- Effective Time Management
- Business Communication
Community Service
- Nashville Metro Probation Office, interviewing clients and attending court proceedings
- Volunteered at Preston Taylor Ministries, mentoring after school children
- Rochelle Center of Nashville, assisting autistic adults with job assignments
- Conducted educational awareness on Alcohol and Drug abuse at YMCA’s youth program
Internship
- Middle Tennessee Mental Health Institute, Nashville, TN, 01/12, 08/12, Conduct psychosocial assessment interviews, social history, substance abuse, family mental health history, employment and insurance information, Create intervention, treatment plan and develop discharge plan, Referrals to proper community services, Conduct dual addiction groups, Build rapport with staff, treatment team, clients and outside agencies
- Matthew 25, Nashville, TN, 01/13, 07/13, Gather psychosocial information, substance abuse, family mental health history, employment and insurance information, Create interventions and treatment and discharge plan, Referrals to proper community services for homeless veterans, Develop treatment plan
Certification
QPR, Suicide prevention training
SHIP-Medicare eligibility training
AIRS Certification Information and referrals training
Timeline
Senior Service Coordinator
Greater Nashville Regional Counselor
01.2014 - Current
Information & Assistance Specialist
Greater Nashville Regional Council
01.2014 - Current
Resident Counselor
Samaritan Recovery Center
02.2006 - 03.2007
Resident Counselor
Monroe Harding Academy
01.2005 - 01.2006
Resident Counselor
Foundation Associates
05.2002 - 01.2005
Major - Psychology
Tennessee State University
Master of Social Work (MSW) -
Tennessee State University
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