Anthony Krause
Knoxville
Summary
Dynamic customer service professional with a proven track record at EdFinancial Services and past customer service roles, excelling in client relations and conflict resolution. Adept at training teams and enhancing operational efficiency, I thrive in fast-paced environments, leveraging strong communication skills to deliver exceptional results and foster positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Edfinancial Services
Knoxville
12.2025 - Current
- Manage inbound and outbound calls with professionalism and empathy.
- Provided accurate information regarding products and services.
- Resolved customer inquiries swiftly while adhering to federal and company guidelines.
- Utilized sound judgment and effective communication skills in customer interactions.
- Collaborated with team members to foster a positive work environment.
Assistant Manager
Clean Eatz
Knoxville
01.2021 - 10.2025
- Supervised a team of eight staff members, helped with scheduling, training, and daily shift operations.
- Oversaw front and back office administrative tasks, including inventory reports, events, marketing, and vendor communications.
- Handled customer concerns and resolved conflicts quickly to ensure an excellent guest experience.
- Assisted with budget oversight and expense tracking to ensure profitability.
- Maintained compliance with health, safety, and labor regulations.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer service.
- Developed strong relationships with staff, creating a positive work environment.
- Cash intake, deposit records, balanced daily cash drawers, and completed administrative closing reports.
- Making sure the store and staff are keeping up with health and safety regulations.
- Trained and coached new team members, improving onboarding efficiency.
- I worked in every position to help run the store smoothly and assist staff members in their roles.
Team Member
Chick-fil-A
Knoxville
01.2020 - 01.2021
- Contributed to team success by completing jobs quickly and accurately.
- Worked in high-volume speed while maintaining a good attitude.
- Maintained an overall positive work environment by consistently providing professionalism, strong communication skills, and adaptability.
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring efficiency and satisfaction.
- Managed cash handling, order accuracy, and POS transactions with attention to detail and accountability.
- Coordinated with team members and supervisors to maintain smooth daily operations, demonstrating strong communication and collaboration skills.
- Balanced multiple tasks simultaneously while maintaining accuracy and professionalism under pressure.
- Trained and supported new team members, reinforcing company standards, and improving onboarding efficiency.
- Maintained organized and compliant workstations, ensuring adherence to health and safety regulations.
Education
GED -
Clinton High School
Clinton, TN08-2019
Skills
- Customer service and client relations
- Office administration and organization
- Professional, positive attitude
- Training and team development
- Conflict resolution and problem solving
- Process improvement and efficiency
- Communication skills (verbal and written)
- Proficiency in Google Workspace
- High-volume customer support
- Client relationship building
- Quick decision-making under pressure
- Adaptability in fast-paced environments
- Strong time management
- Excellent Listening and coachable
Timeline
Customer Service Representative
Edfinancial Services
12.2025 - Current
Assistant Manager
Clean Eatz
01.2021 - 10.2025
Team Member
Chick-fil-A
01.2020 - 01.2021
GED -
Clinton High School