Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Work Availability
Timeline
Generic

Anthony Miles

Kingsport

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

17
17
years of professional experience

Work History

Broadband Technician 5

Spectrum
Kingsport
07.2008 - Current
  • Interpreted signal strength readings from test equipment during installations to optimize performance.
  • Configured customer devices for secure integration with home networks.
  • Trained new technicians on installation techniques and safety protocols to improve team competency.
  • Demonstrated equipment usage to customers, addressing inquiries and resolving complaints.
  • Managed trouble calls and installations while assisting markets impacted by storm damage.
  • Assisted with high-split walkout in Cleveland, TN, over several months.

Education

High School Diploma -

Sullivan South High School
Kingsport, TN
05-1997

Skills

  • Network troubleshooting and technical support
  • Customer service and complaint resolution
  • Installation and configuration techniques
  • Safety protocols and practices
  • Problem-solving and resolution skills
  • Time management and goal setting
  • Team collaboration and teamwork
  • Effective communication and technical communication
  • Continuous improvement strategies
  • Cable routing and fiber optic handling

Affiliations

During my free time, I enjoy spending time at the lake with my daughters whenever I can. I love traveling to different places to experience new cultures and try new foods. I also collect sports cards. After a stressful day at work, I like to unwind by getting online and hanging out with my friends while playing various games.

Accomplishments

Recognized for "Great Teamwork"
From: local supervisor
April 13, 2025
Thank you for all your help in the Cookeville TN area. if there is anything I can do for you just let me know. I enjoyed working with you

Recognized for "Great Teamwork"
From: local supervisor
January 21, 2025
Anthony traveled to assist the Savannah Market (C2), and although he drove in on Saturday 01/18/25), he still made it out to help techs wrap up the last remaining new connects in the C2 area. Anthony has a fantastic attitude about him and is very team oriented. I am grateful for his help and I know he will continue to be an asset to this company.

Recognized for "Great Teamwork"
From: director of field ops
February 29, 2024
Thank you for going through the Hi-Split walk-out training and your willingness to travel for this very important project.

Recognized for "High Five"
From: project manager
March 15, 2023
Anthony was recently asked to visit NHC Kingsport and identify why residents were experiencing problems with their remote controls. Once on site, Anthony was able to quickly isolate the problem and went room to room to disable sleep mode on over 100 x newly installed World Boxes. In addition, Anthony took his time to answer questions and educate staff and residents on the proper use of the remote control. Since this is a retirement community, Anthony patience and professionalism reflect the best possible image of our company's core values. Great Job!

Recognized for "Excellence in Customer Service"
From: director
December 3, 2021
Anthony, Thank you for volunteering to go to Louisiana and work. Your willingness to help when needed is greatly appreciated.

Recognized for "Excellence in Customer Service"
From: director
December 3, 2021 9:03 AM
Anthony, Thank you for volunteering to go to Louisiana and work. Your willingness to help when needed is greatly appreciated.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Broadband Technician 5

Spectrum
07.2008 - Current

High School Diploma -

Sullivan South High School
Anthony Miles