Anthony Palacios
Philadelphia
Summary
I'm a motivated, hands-on leader who takes pride in delivering high-quality work and building strong, collaborative teams. With more than 18 years of leadership and management experience, I've learned that respect, communication, and genuine care for people are the foundation of great leadership. I enjoy both rolling up my sleeves to get things done and guiding others toward their own success.
Overview
18
18
years of professional experience
Work History
CRE Director
Nexterra
11.2024 - Current
- - Completely transformed and restructured the sales department for improved performance and scalability.
- - Developed all SOP documentation, training outlines, business instructions, and operating platforms.
- - Hired, trained, and retained high-caliber associates.
- - Lead 12 sales members/administrators and 75 technicians nationwide.
- - Increased technician staffing by 50% within six months.
- - Implemented KPIs, weekly 1:1 meetings, and accountability systems.
- - Created a mentorship program to develop leadership skills across the team.
- - Achieved a 20% sales increase year-over-year despite a 40% drop in claim volume.
- - Conduct weekly company-wide progress and strategy meetings.
- - Strengthened cross-departmental training and workflow.
- - Increased capture rate from 13% to 20.9% in one year.
- - Used CCC estimating platform for insurance carrier estimates.
- - Managed payroll, scheduling, and time-off requests.
- - Oversaw customer satisfaction from initial claim through completion.
- - Supported recruitment efforts and industry partnership growth.
Owner
Armor Of God Holsters LLC
01.2022 - Current
- - Founded and built a custom holster manufacturing company specializing in handcrafted Kydex holsters for both civilian and law enforcement use.
- - Secured partnerships with nine retail gun stores, establishing recurring wholesale sales.
- - Served thousands of satisfied customers with high-quality, custom-designed holsters and accessories.
- - Developed all marketing materials and managed all social media platforms.
- - Grew social media presence from 700 followers to over 5.5K in one year.
- - Facilitated and operated multiple gun shows across FL, GA, and TN.
- - Managed all P&L; responsibilities, inventory systems, and supplier negotiations.
- - Delivered premier customer service while ensuring all custom-manufacturing requests meet strict quality and safety standards.
- - Designed all custom artwork for clients across various industries.
- - Drove online sales growth through strategic SEO initiatives.
Director of Operations
Hail Specialists
08.2022 - 06.2024
- - Built and implemented SOPs across multiple departments.
- - Managed multimillion-dollar P&L;, risk management, and cost reduction.
- - Implemented CCCOne and increased accounts receivable by 25%.
- - Oversaw daily multi-department operations.
- - Developed leadership growth plans and training programs.
- - Strengthened B2B partnerships with major dealerships.
- - Led community engagement initiatives distributing 1,000+ backpacks.
- - Implemented UAttend and ADP systems.
- - Maintained high customer satisfaction.
- - Reduced inventory cost by 30%.
Assistant Store Manager
Publix Super Markets Inc.
02.2008 - 08.2022
- - Managed multimillion-dollar P&L; and store operations.
- - Ensured OSHA, food safety, and quality compliance.
- - Mentored associates and conducted evaluations.
- - Led weekly meetings and strengthened team collaboration.
- - Built strong community-focused customer relationships.
- - Partnered with vendors for strategic merchandising.
- - Forecasted sales and inventory needs.
- - Supported HR initiatives to maintain brand integrity.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL01.2009
Skills
- 18 Years of Sales Management, Leadership & Team Development
- Successfully Leading Large Teams (300 employees)
- SOP Development & Implementation
- KPI Analysis for Strategic Planning & Execution
- Operational Excellence & Results-Driven Management
- Premier Customer Satisfaction Culture
- Automotive Claims & Estimating Expertise
- Organizational Development & Process Improvement
- Quality Assurance & Strategic Planning
- Networking, Community Engagement, & B2B Relationship Building
- Supply chain Management
- Effective Use of CRM Platforms including Salesforce and Microsoft
Accomplishments
- CPR & Food Safety Certified
- Knights of Columbus Trustee
- Lead Supervisor for Publix's Catastrophic Response Team (200+ associates)
- Board Member — United Way of St. John's County Allocations Committee
- Graduate & Mentor in Publix Leadership & Mentorship Program
- Achieved 5 years of meeting company-wide KPIs
- Mentored and promoted 50+ associates
- Participated in leadership interview panels
- Piloted backroom organization system adopted company-wide
- Volunteered in Publix Serve Day 10 consecutive years
- Organized Special Olympics fundraiser raising over $50,000
Timeline
CRE Director
Nexterra
11.2024 - Current
Director of Operations
Hail Specialists
08.2022 - 06.2024
Owner
Armor Of God Holsters LLC
01.2022 - Current
Assistant Store Manager
Publix Super Markets Inc.
02.2008 - 08.2022
High School Diploma -
Mandarin High School