Dedicated insurance professional with a strong focus on customer service, problem-solving, and data accuracy. Proven track record in managing client relationships and ensuring compliance in insurance processes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Assistant
TIS Insurance Services, Inc.
Knoxville, TN
03.2024 - Current
Generated certificates of insurance to ensure compliance with client requirements.
Managed processing and follow-up of service requests to ensure timely resolution.
Executed audit processing and review to ensure compliance and accuracy.
Executed processing and review of premium and non-premium endorsements to ensure accuracy.
Executed invoicing for agency-billed endorsements and audits.
Executed comprehensive contract reviews to ensure compliance with insurance requirements.
Service Account Manager
TIS Insurance Services, Inc,
Knoxville, TN
10.2004 - 03.2024
Conducted thorough reviews and processing of client insurance policies to ensure compliance and accuracy.
Managed processing and follow-up of service requests to ensure timely resolution,
Executed audit processing and review to ensure compliance and accurancy.
Executed processing and review of premium and non-premium endorsements to ensure accuracy.
Executed invoicing for agency-billed endorsement and audits.
Executed comprehensive contract reviews to ensure compliance with insurance requirements.
Education
High School Diploma -
Karns High School
Knoxville, TN
05.1996
Skills
Customer Service & Client Communication
Data Entry & Record Management
Microsoft Excel, Word, & Outlook
Successful Client Relationship Management, Teamwork and Collaboration, and Experience in Training and Development
Problem Solving & Organization
Certification
Licensure
State of Tennessee Property & Casualty License (2005 - Present)