Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

ANTIONETTE ARMSTRONG

Dental Educator & Healthcare Data Professional
Nashville,TN

Summary

Accomplished professional, educator, and manager with over 20 years of experience dedicated to making a meaningful impact on clients' lives while delivering exceptional service. Proven expertise in project management, communication, and problem-solving, complemented by a strong focus on team collaboration and results achievement. Recognized for adaptability to changing needs and a consistent track record of reliability in delivering outcomes. Eager to contribute significantly within a dynamic environment that values innovation and excellence.

Overview

23
23
years of professional experience
4
4
Certifications

Work History

PCDH Coordinator

Delta Dental of Michigan
08.2025 - Current
  • Supports key areas of the TennCare and Contractor’s Dental Home Strategy, monitoring utilization and prioritizing increased utilization of high-value preventative dental services, jointly designing the scope of responsibilities and high-value activities with TennCare.
  • Implements the overall Dental Home Strategy, including supporting both member and provider outreach, coaching, and education.
  • Maintains and updates the Patient Centered Dental Home sections of the provider manual, as well as references within the member handbook.
  • Monitors and analyzes reports regarding the Patient Centered Dental Home program. Proactively identifies opportunities and barriers to patient dental utilization.
  • Develops ad hoc reporting for Dental Home strategy independently, or in collaboration with internal reporting teams, for internal and external use.
  • Directs tracking of provider terminations and reassigns members to another Dental Home, as necessary. Reassigns members upon request from TennCare, providers, MCOs, or DDA, as well as at member request through automated systematic processes, or manually, as necessary.

Lead Clinical Supervisor

Tennessee State University
01.2021 - 05.2025
  • Providing formal instruction to students in a classroom/Clinical environment using various teaching methodologies such as lectures, discussions, role play, and demonstrations.
  • Applying the adult learning concepts to non-traditional adult students using the adult learning model and principles.
  • Responsible for introducing the basic concepts, functions, applications, and processes to ensure students gain a better understanding of the various aspects in dental hygiene theory.
  • Responsibilities include but are not limited to equipping students with the required Clinical skill set, facilitating classroom discussions, assessing student performance and preparing students to be successful leaders in the healthcare profession.
  • Providing objective and subjective feedback regarding student performance.
  • Communicating proactively with campus administration regarding student issues.
  • Cultivated an open, approachable, and enjoyable learning experience that encourages student interest and mastery of the material.

Registered Dental Hygienist

Crossroads Family Dentistry
08.2020 - 01.2021
  • Function as the Lead Dental Hygienist
  • B2C experience: specifically in offering Dental products and services.

Clinical Specialist

Sleep Apnea & TMJ Solutions
07.2019 - 07.2020
  • Utilized Intraoral Digital Scanning Technology: (Carestream Dental CS 3600 & Itero) and CAD/CAM Software - Meshmixer
  • Delivering & Adjusting Sleep and TMD Appliances
  • Fabrication of provisional acrylic dental appliances
  • B2C experience: specifically in offering Dental products and services.

DH Program Director

Remington College –School of Dental Hygiene
04.2018 - 07.2019
  • Responsibilities Include the following:
  • Classroom Scheduling
  • Advising and mentoring students regarding academic matters to improve successful course completion.
  • Faculty Management & Development
  • Curriculum management and Development
  • Course Development and Excellent Presentation Delivery

DH Core Faculty –Instructor

Remington College –School of Dental Hygiene
09.2011 - 07.2019
  • Providing formal instruction to students in a classroom environment using various teaching methodologies such as lectures, discussions, role play, and demonstrations.
  • Applying the adult learning concepts to non-traditional adult students using the adult learning model and principles.
  • Responsible for introducing the basic concepts, functions, applications, and processes to ensure students gain a better understanding of the various aspects in dental hygiene theory.
  • Reviewing end-of-critiques to identify trends and deficiencies impacting course and makes applicable adjustments and provides recommendations to ensure effective resolution.
  • Advising students regarding academic matters to improve successful course completion

Courses Taught include the following

  • Pre-Clinical & Senior Clinical Lead Instructor
  • Instructor for Oral Pathology
  • Instructor for Dental Hygiene Theory Courses
  • Onstructor for Dental radiology and Local Anesthesia

Registered Dental Hygienist

Priest lake Preventive Dental Center
09.2003 - 08.2011
  • Function as the Lead Dental Hygienist
  • Participated in the Accelerated Hygiene Program
  • B2C experience: specifically in offering Dental products and services

Education

Master of Business Administration - Management & Leadership

Western Governors’ University

Bachelor of Science - Dental Hygiene

Tennessee State University
05.2004

Associate of Science - Dental Hygiene

Tennessee State University
05.2003

Associate of Science - General Studies

Columbia State Community College
08.2000

Skills

  • Goal-Oriented and Organized Professional
  • Interactive Communication skills
  • Adaptability, Flexibility, and Solution Driven
  • Analytical skills
  • Work Planning and Prioritization
  • Excellent Time Management Skills
  • Servant Leadership Qualities
  • Curriculum Management and Development
  • Course Development and Excellent Presentation Delivery
  • Excellent Instructing and Mentorship abilities & skills
  • Software Proficiency includes: Microsoft Suite/365,Google Workspace, Zoom, ACL Analytics LMS Software Proficiency include: Canvas and eLearn Platforms Dental EHR Software Proficiency include: Dentrix, Axium Ascend, Eaglesoft, and Dental Writer

Accomplishments

  • Achieved a Certificate of completion for Foundation of ACL Analytics via Diligent Platform.
  • Achieved a Certificate of completion for Attending the FABCON & SQLCON Conference March 2026
  • Achieved a certificate of completion for Healthcare IT Support, John Hopkins University via Coursera Platform.
  • ALD Dental Laser Standard level Course, Academy of laser Dentistry, 2020
  • Board Certified to administer local anesthesia: State of Tennessee
  • Board Certified to administer Nitrous Oxide: State of Tennessee
  • Past Member of the (NPF) National Professional Fast-Pitch League: Akron Racer 2004
  • Tennessee State University: Athletic Hall of Fame Inductee 2024

Affiliations

  • Member, American Dental Education Association 2017-Current
  • Past Member, American Dental Hygiene Association 2011-2019
  • Past Professional Softball Player in the NPF - Akron Racers 2004

Certification

Board certified to administer local anesthesia State of Tennessee, 2011

Timeline

PCDH Coordinator

Delta Dental of Michigan
08.2025 - Current

Lead Clinical Supervisor

Tennessee State University
01.2021 - 05.2025

Registered Dental Hygienist

Crossroads Family Dentistry
08.2020 - 01.2021

Clinical Specialist

Sleep Apnea & TMJ Solutions
07.2019 - 07.2020

DH Program Director

Remington College –School of Dental Hygiene
04.2018 - 07.2019

DH Core Faculty –Instructor

Remington College –School of Dental Hygiene
09.2011 - 07.2019

Registered Dental Hygienist

Priest lake Preventive Dental Center
09.2003 - 08.2011

Bachelor of Science - Dental Hygiene

Tennessee State University

Associate of Science - General Studies

Columbia State Community College

Master of Business Administration - Management & Leadership

Western Governors’ University

Associate of Science - Dental Hygiene

Tennessee State University
ANTIONETTE ARMSTRONGDental Educator & Healthcare Data Professional