Antonella Mercurio
Talent Acquisition Specialist, Operations Manager, Administrative Assistant
Chattanoga ,TN
Summary
Multifunctional candidate with skills in high-pressure environments, focusing on talent acquisition and operations. Expertise in communication and organizational management, looking to transition into a new field to apply transferable skills. Committed to fostering cohesive work environments and facilitating efficient processes in any industry.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Staffing Coordinator
HireQuest Direct
Chattanooga, Tennessee
05.2023 - Current
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Organized and attended job fairs to directly engage with potential candidates, increasing brand awareness.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Administrative Assistant
Upstream Rehabilitation
Chattanooga, Tennessee
01.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Managed large volume of medical claims on daily basis.
Restaurant Operations Manager
Giuseppe's Italian Restaurant
Kingsport, Tennessee
11.2012 - 01.2022
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, such as: weddings, retirement and birthday parties, graduations and many corporate holiday gatherings, ranging from 20-100+ guests, providing memorable experiences while maximizing profits.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Oversaw the implementation of new policies and procedures aimed at reducing workplace conflicts and promoting collaboration.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
Education
Walters State Community College
Morristown, TNSkills
Onboarding processes
Strong organization
Employee relations
Recruitment strategies
Performance monitoring
Administrative support
Strong Communicator
Attention to Detail
Travel Coordination
Team Collaboration
Adaptability
Problem Solving
Timeline
Staffing Coordinator
HireQuest Direct
05.2023 - Current
Administrative Assistant
Upstream Rehabilitation
01.2022 - 05.2023
Restaurant Operations Manager
Giuseppe's Italian Restaurant
11.2012 - 01.2022
Walters State Community College
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