Antonella Volpe
London
Summary
Results-oriented Store Manager with years of managerial experience in retail environments.
Motivated professional with strengths in supervising employees and promoting optimal customer service.
Adept in employee relations, inventory organization, and visual merchandising.
Prepared, organized, and trained in product knowledge and store regulations.
Committed to creating an environment that is
conducive to achieving increased sales and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Online Sales Manager
Diamond Trade Link
11.2022 - 03.2024
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Developed and maintained strong relationships with key clients, leading to increased repeat business and referrals.
- Optimized website content for improved search engine rankings, resulting in increased organic traffic and conversions.
- Utilized social media platforms effectively for brand awareness campaigns, driving increased engagement from target audiences.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and fostering positive client relationships.
Sales Executive (lead Generator)
Haruni Fine Jewels
01.2022 - 07.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Enhanced social media presence through consistent engagement and content creation.
- Boosted social media engagement with the implementation of targeted content strategies.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
Senior Sales Executive
Diamond Heaven
12.2018 - 12.2021
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
- Provided support during special events such as pre-sales or VIP experiences, ensuring a seamless experience for patrons from start to finish.
- Maintained detailed records of sales transactions and repair work to ensure accurate documentation and seamless communication within the company.
- Assisted senior merchandisers with planning and executing promotional campaigns for seasonal events and sales.
- Consistently met or exceeded sales targets through effective negotiation skills and persuasive presentations of advertising proposals.
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Collaborated with production team to develop new procedures for reducing manufacturing errors and increasing overall product quality.
- Contributed to positive customer experiences by promptly addressing concerns related to product quality or performance.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
- Provided feedback to production staff regarding quality issues, fostering a collaborative environment focused on continuous improvement.
- Developed strong relationships with suppliers, working together towards enhancing the consistency of raw materials received for production use.
- Assisted in the development of improved inventory management systems for more accurate stock control.
- Provided expert guidance on inventory management, reducing stock discrepancies and enhancing overall stock control across the region.
- Streamlined store operations with efficient inventory management, ordering processes, and stock control measures.
- Monitored stock control systems and processed specific orders.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Defined problem to identify, prioritize and select alternatives.
- Played an instrumental role in resolving high-priority issues that threatened project deadlines or budgets, maintaining client trust and satisfaction.
- Mentored junior team members on effective problem-solving techniques, fostering a culture of continuous improvement within the organization.
- Developed customized problem-solving strategies for clients, resulting in increased customer satisfaction rates.
- Analyzed and understood situation to develop action plan.
Sales Manager
Heera Diamonds Limited
09.2018 - 11.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Established and cultivated solid business relationships with new or existing customers.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Diamond Specialist
Heera Diamonds Limited
02.2018 - 09.2018
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
- Collaborated with production team to develop new procedures for reducing manufacturing errors and increasing overall product quality.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
- Provided feedback to production staff regarding quality issues, fostering a collaborative environment focused on continuous improvement.
- Developed strong relationships with suppliers, working together towards enhancing the consistency of raw materials received for production use.
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
- Participated in cross-functional teams focused on problem-solving efforts aimed at reducing defects and improving overall product performance.
Executive Account Representative
Diamond Trade Link
01.2017 - 01.2018
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Identified new business opportunities by conducting market research and analyzing industry trends.
- Acted as a trusted advisor to clients, offering expert guidance on best practices and potential opportunities for further collaboration and partnership.
- Established strong client relationships by providing exceptional service and personalized account management.
- Fostered a high-performing team culture by setting clear expectations, providing regular feedback, and celebrating shared successes.
Public Relations Account Executive
Diamond Trade Link
04.2016 - 01.2017
- Conducted regular client meetings to provide progress updates on ongoing campaigns while addressing any concerns or questions they may have had.
- Assisted in new business development by creating persuasive proposals that showcased agency capabilities.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and networking events.
- Served as a liaison between clients and internal teams to ensure timely delivery of projects.
- Conducted detailed competitor analysis to identify gaps in the market and position clients strategically.
- Developed compelling press materials for effective brand messaging and increased visibility.
- Implemented social media campaigns to boost audience engagement and drive brand awareness.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Produced and distributed brochures, newsletters and press kits.
Education
Master - Graduated Gemologist
IGI Italian Gemological Institute
Rome12.2015
Bachelor of Business - Fashion Business Management
Sapienza Rome College
Rome, Italy07.2013
Skills
- Sales expertise
- Sales Presentations
- Sales strategy
- Sales Planning
- Sales Team Leadership
- Business development and planning
- Cross-selling techniques
- Client Development
- Professional Networking
- Goals and performance
- Client acquisition
- Product Inspection
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Online Sales Manager
Diamond Trade Link
11.2022 - 03.2024
Sales Executive (lead Generator)
Haruni Fine Jewels
01.2022 - 07.2022
Senior Sales Executive
Diamond Heaven
12.2018 - 12.2021
Sales Manager
Heera Diamonds Limited
09.2018 - 11.2018
Diamond Specialist
Heera Diamonds Limited
02.2018 - 09.2018
Executive Account Representative
Diamond Trade Link
01.2017 - 01.2018
Public Relations Account Executive
Diamond Trade Link
04.2016 - 01.2017
Master - Graduated Gemologist
IGI Italian Gemological Institute
Bachelor of Business - Fashion Business Management
Sapienza Rome College
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