Antonio Davis
Hendersonville
Summary
Friendly and dependable, bringing solid foundation in customer service and administrative tasks. Well-versed in accounting procedures and proficient in using various software systems to manage reservations and financial records. Capable of ensuring smooth operations and delivering exceptional guest experience.
Overview
3
3
years of professional experience
Work History
Night Auditor
Hyatt Place
02.2024 - Current
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Night Auditor
Hyatt House
03.2022 - 02.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
Education
Associate of Applied Science -
Nossi College Of Arts
08.2012
Skills
- Time management
- Credit and cash payments
- Welcoming guests
- Customer assistance
- Report generation
- Front desk operations
Languages
English
Timeline
Night Auditor
Hyatt Place
02.2024 - Current
Night Auditor
Hyatt House
03.2022 - 02.2024
Associate of Applied Science -
Nossi College Of Arts
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