Antonio Nettles
Nashville
Summary
Organized and dependable Class A CDL holder and manager successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Breakdown Service Manager
Ryder
04.2022 - Current
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed strong relationships with vendors and suppliers, resulting in improved product support
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Responsible for taking complete ownership of all Tier 2 emergency roadside cases, from start to finish. This position has the authority and autonomy to determine whether we send an internal technician for call out or send the work to a third party. The function of this position is to resolve technical related problems on Ryder lease or contract vehicles stemming from manufacture quality, engineering shortcomings, manufacturing defects, misapplication as well as general reliability, durability or other operational issues. Using strong maintenance knowledge and various proven problem solving processes, they will address and resolve customer roadside unit breakdown or system failure issues via telephonic communication with customers in breakdown situations, identifying and executing the best course of action to resolve the issue or problem and will as a result, improve the customer experience with quick uptime results.
Operations Supervisor
Ryder
09.2019 - 04.2022
- Motivated and trained employees to maximize team productivity.
- Oversaw daily repairs of trailers, tractors, inventory management and supervising work of team.
- Completed projects and work assignments despite tight deadlines.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Coordinated all company and regulatory paperwork.
- Taught drivers how to drive, shift and back up trucks.
- Increased customer service success rates by quickly resolving issues.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Ordered supplies and allocated resources to personnel based on need.
- Eliminated downtime and maximized revenue by providing top project quality control.
Diesel Technician T-4
Ryder
01.2015 - 09.2019
- Insured work being performed by me and others were of high quality.
- Managed shop operations on Saturday and Sunday performing as TIC for the past year.
- Held myself accountable for every repair made on any unit.
- Resolved Customer breakdown issue in minimal timing.
- Researched and ordered necessary parts to complete job
- Informed others of hard to find issues that we all have struggled on.
- Help fellow technicians problem solve issues.
- Program/Re-flash vehicle ecu's when ROM-booted.
- Prepared a scheduled workload for techs working under and after me.
- Prioritize vehicle repairs.
- Always voiced concerns to management.
- Provided off-site maintenance.
- Communicated effectively with RCRC and customer to resolve issues within 2 hours.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with demanding customers to understand requirements and provide exceptional service.
- Provide technical training to co-workers and new staff.
- Set up and perform test activities.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Education
Certificate - Diesel Technology
Nashville Auto Diesel College
Nashville, TN2015
Skills
- Certified HVAC Technician
- Preventive and reparative maintenance
- Brake systems
- Documentation
- Project foreman
- Schematic diagram interpretation
- Strong initiative
- Job shop experience
- Driving commercial vehicles
- Computer proficient
- Fast learner
- Strong mechanical aptitude
- Self-motivated
- Good judgment
- Effective at multi-tasking
- Technician-In-Charge
- Quality-Seeker
- Leadership
- First Aid/CPR
- Time Management
- Flexible and Adaptable
- Written Communication
- MS Office
- Good Telephone Etiquette
- Basic Math
- Problem-Solving
- Excellent Communication
- Planning and Coordination
- Attention to Detail
- Computer Skills
- Maintenance and Repair
- Rental Agreement
- Priority Management
- Scheduling
- Staff Management
- Processes and Procedures
- Training and mentoring
- Commercial driving
- Safety and compliance
- Equipment operation
- Defensive driver training
- Tractor-trailer driving specialist
Timeline
Breakdown Service Manager
Ryder
04.2022 - Current
Operations Supervisor
Ryder
09.2019 - 04.2022
Diesel Technician T-4
Ryder
01.2015 - 09.2019
Certificate - Diesel Technology
Nashville Auto Diesel College
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