ANTONY THOMAS
Chennai
Summary
Results-driven System Administrator with 8+ years of experience in IT infrastructure, system administration, and end-user support across enterprise and hospitality environments. Strong expertise in Windows Server, Active Directory, Office 365, and network troubleshooting.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Information Technology System Administrator
CMS IT Services
02.2026 - Current
- Managed Active Directory AD services, including account creation, modification, and deletion, supporting company policy adherence.
- Installed, configured, and upgraded software applications and security patches. Resolved user access issues (Active Directory, password resets, account lockouts). Performed root cause analysis (RCA) for recurring software incidents and implemented preventive measures.
- Managed user accounts, permissions, and access, ensuring seamless collaboration and communication across departments.
- Administered Office 365 services, including Exchange Online, SharePoint Online, and OneDrive for Business, to boost workplace efficiency.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Provided IT support for site operations, troubleshooting hardware and software issues to minimize downtime.
- Managed the lifecycle of IT assets (desktops, laptops, and servers) with accurate CMDB tracking. Ensured software license compliance and system standardization.
- Coordinated with vendors for asset procurement, AMC, and warranty support. Worked closely with IT, finance, and admin teams for asset planning and budgeting.
- Provided L1/L2 support for enterprise applications, including incident logging, tracking, and resolution.
- Troubleshot OS-related issues such as boot failures, application crashes, and performance degradation.
- Supported remote users using tools like Remote Desktop, Any Desk, and Team Viewer. Monitored system logs and Event Viewer to identify and fix application errors. Ensured antivirus updates, malware removal, and endpoint security compliance. Documented troubleshooting steps and maintained a knowledge base for future reference.
- Diagnosed and resolved hardware issues for desktops, laptops, printers, and peripherals
- Installed, configured, and replaced components (RAM, HDD/SSD, SMPS, motherboard)
- Troubleshot hardware-related network issues (NIC, cabling, ports)
Senior System Engineer
Solverminds Solutions & Technologies Pvt. Ltd.
10.2023 - 02.2026
- Managed Active Directory AD services, including account creation, modification, and deletion, supporting company policy adherence.
- Handling IT Helpdesk operations, incident tracking, and SLA adherence using ManageEngine ServiceDesk Plus.
- Providing L2/L3 technical support for system, network, and endpoint issues across multiple departments.
- Managing Office 365, user provisioning, email troubleshooting, and license allocation.
- Coordinated with IT support teams to troubleshoot and resolve system issues promptly.
- Ensuring asset management, IT inventory tracking, and procurement documentation are up to date.
- Coordinating with internal teams for system upgrades, patch management, and project deployments.
- Implementing IT policies, data backup strategies, and endpoint security through Symantec and Crowd Strike.
- Supporting remote and on-site users via VPN (Zscaler, GlobalProtect) and remote access tools ( Anydesk , TeamViewer).
- Collaborating with vendors and ensuring preventive maintenance of IT infrastructure.
- Currently enhancing cloud knowledge by learning the fundamentals of AWS, Azure, and services.
- Supported remote employees in handling system problems by troubleshooting and resolving technical issues.
IT Engineer
Ibustech Network & Infrastructure Pvt. Ltd.
09.2021 - 10.2023
- Managed end-to-end hotel IT operations for Taj Group properties (Vivanta Coimbatore & Gateway Coonoor).
- Administered and supported PMS (Opera), POS (ShawMan Gold/Ultra), and billing systems (Ecobillz, Orion R12), ensuring uninterrupted guest services.
- Coordinated with Taj corporate IT and vendor teams for network, server, and application escalations.
- Maintained and monitored LAN/WAN, Wi-Fi access points, firewalls, and VLAN configurations across hotel departments.
- Provided guest Wi-Fi support and bandwidth management using D-VoiS & other ISP systems.
- Managed Active Directory, user profiles, email accounts, and file permissions for hotel staff.
- Ensured data backup, antivirus, and patch updates were executed as per IT security compliance.
- Supported front office, FCB, housekeeping, and finance teams with system and peripheral troubleshooting.
- Monitored and documented IT assets, inventory, and AMC/vendor maintenance schedules.
- Assisted in CCTV, biometric attendance, and access control system maintenance.
- Contributed to IT audit readiness, SLA tracking, and cost optimization initiatives.
Network Support Executive
D-Vois Communications India Pvt. Ltd.
11.2015 - 03.2020
- Provided on-site IT support for multiple luxury hotel properties under the Taj Group.
- Managed day-to-day IT operations including network connectivity, Wi-Fi infrastructure, and guest internet services.
- Installed, configured, and maintained hospitality applications such as PMS (Opera), POS (ShawMan), and billing systems.
- Ensured smooth functioning of hotel IT systems including front office, housekeeping, and FCB systems.
- Coordinated with vendor teams for hardware maintenance, ISP support, and software updates.
- Monitored and maintained Wi-Fi networks, switches, and routers for guest and staff connectivity.
- Provided technical assistance to hotel staff, resolving issues within SLA timelines.
- Maintained IT inventory and ensured proper functioning of hardware during hotel events and operations.
Education
Master of Science - Computer Applications
Kaamadheenu Arts And Science College
Sathyamangalam 01-2013
Diploma Certificate Hardware Networking
CSC Computer Education
Kotagiri, The Niligiris02.2009
Skills
- Operating Systems: Windows Server 2012, 2016, 2019; Windows 7, 81, 10, 11; Linux (basic administration)
- Endpoint Security: Symantec Endpoint Protection, CrowdStrike, Trend Micro and Bitdefender Endpoint Security Tool
- Endpoint and Security Management: ManageEngine Desktop Central/Endpoint Central, Vulnerability Management, Threat Detection, and Active Directory Management
- Identity and Access Management: ManageEngine ADManager Plus
- Networking: LAN/WAN, switches, routers, VPN (Zscaler, GlobalProtect, Cisco AnyConnect), DNS, DHCP, IP configuration, L1 Support
- Backup Solutions: Windows Backup, Atempo Lina
- Tools & Software: ManageEngine ServiceDesk Plus, PMS Opera, ShawMan POS (Gold & Ultra), Orion R12, Ecobillz, ServiceNow
- Remote Support: TeamViewer, AnyDesk, and RDP
- Email systems: Microsoft Outlook, Exchange Online, Office 365 administration
- Cloud services
- Directory services: Active Directory (user provisioning, GPO management and OU management)
- IT Asset Management: Hardware and Software Inventory, License Tracking, Procurement Coordination
- Security and Compliance: Patch Management, Endpoint Encryption, Antivirus Administration, SLA Tracking
- Documentation and Reporting: IT Checklists, Incident Reports, Asset Tracking Sheets, Ticket Closure Reports
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Information Technology System Administrator
CMS IT Services
02.2026 - Current
Senior System Engineer
Solverminds Solutions & Technologies Pvt. Ltd.
10.2023 - 02.2026
IT Engineer
Ibustech Network & Infrastructure Pvt. Ltd.
09.2021 - 10.2023
Network Support Executive
D-Vois Communications India Pvt. Ltd.
11.2015 - 03.2020
Master of Science - Computer Applications
Kaamadheenu Arts And Science College
Diploma Certificate Hardware Networking
CSC Computer Education
Certification
- ITIL Foundation
- Amazon Web Services
Disclaimer
I hereby declare that the above statements are true and correct to the best of my knowledge and belief.
Roles And Responsibilities
- Provide first-level (L1) and second-level (L2) support for desktop, laptop, and end-user issues across Windows environments.
- Install, configure, and troubleshoot Windows 7/10/11 OS, Office applications, and authorized software.
- Perform user account management in Active Directory, including password resets, access provisioning, and user onboarding/offboarding.
- Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and peripherals.
- Configure and troubleshoot Microsoft Outlook accounts, PST files, and connectivity with Microsoft Exchange or Office 365.
- Set up and support network printers, scanners, and shared devices.
- Perform network troubleshooting, including LAN/WAN issues, IP conflicts, and connectivity problems.
- Provide support for VPN connectivity (Zscaler, Cisco AnyConnect, and Global Protect) for remote users.
- Deliver support through remote desktop tools such as TeamViewer, AnyDesk, and RDP.
- Log, manage, and resolve tickets using IT service management tools (e.g., ServiceNow, ManageEngine, Remedy).
- Assist in software deployment, patches, and updates across client machines.
- Ensure compliance with company IT policies, data protection practices, and security guidelines.
- Escalate unresolved issues to senior technical staff or specialized teams as per defined escalation procedures.
- Diagnosed and repaired hardware issues in desktops, laptops, printers, and other peripherals. Performed installation, configuration, and replacement of hardware components (RAM, HDD/SSD, SMPS, and motherboard).
- Troubleshoot network connectivity issues related to hardware (NIC, cables, and ports). Conducted preventive maintenance to improve system performance and lifespan. Installed and configured printers, scanners, and other IT equipment. Identified faulty components and coordinated with vendors for warranty support and replacement.
- Managed asset inventory and tracked hardware lifecycle. Resolved power issues, overheating problems, and system crashes. Assisted in the setup of new systems, including imaging and deployment. Ensured proper cable management and workstation setup standards.
Social networks
https://www.linkedin.com/in/antony-thomas-s-79b632229