Anue Character
Chattanooga
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Conifer Health
Chattanooga
07.2025 - Current
- Coordinated patient registration processes and ensured accurate data entry.
- Assisted patients with insurance verification and eligibility inquiries.
- Managed appointment scheduling and maintained efficient patient flow.
Insurance Customer Service Representative
Blue Cross Blue Shield of TN
Chattanooga
05.2024 - 06.2025
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
Customer Service Representative
T-Mobile
Chattanooga
07.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Southeastrans
Chattanooga
09.2021 - 07.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Checked insurance eligibility
Customer Service Representative
HomeServe USA - Contact Center
Chattanooga
08.2020 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
Patient Escort
Sodexo At Erlanger Hospital
Chattanooga
02.2017 - 08.2020
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Lifted patients using proper body mechanics and lifting techniques.
- Disinfected and properly stored transport equipment.
- Greeted patient and explained transport plan and destination.
- Provided patient transport using various equipment and adhered to safety protocols.
- Helped prevent safety problems and maintain compliance with regulations through effective training practices.
Education
High School Diploma -
East Ridge High School
Chattanooga, TN05.2017
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Multitasking and Prioritization
Timeline
Patient Access Representative
Conifer Health
07.2025 - Current
Insurance Customer Service Representative
Blue Cross Blue Shield of TN
05.2024 - 06.2025
Customer Service Representative
T-Mobile
07.2022 - 05.2024
Customer Service Representative
Southeastrans
09.2021 - 07.2022
Customer Service Representative
HomeServe USA - Contact Center
08.2020 - 09.2021
Patient Escort
Sodexo At Erlanger Hospital
02.2017 - 08.2020
High School Diploma -
East Ridge High School