Quality Assurance professional validating AI-driven enterprise platforms, API flows, regression testing, and end-to-end release readiness across conversational tools, reporting workflows, and migration projects. Builds test coverage from requirements through UAT, with emphasis on LLM response quality, citation accuracy, PII checks, and backend-to-UI data flow. Partners with Agile teams to surface defects early and support clean sign-off on complex business systems.
Overview
3
3
Certifications
9
9
years of professional experience
Work History
Senior Test Specialist
ILink Digital, Client: AECOM
Chennai, TN
01.2026 - Current
Track 20-25 defects per sprint across OSCAR modules and conversation flows.
Validate OSCAR conversational AI across My Conversation, Shared Conversation, Teach OSCAR, and Learning modules.
Refine prompt tests to verify model responses, citation retrieval, reference accuracy, PII detection, and hallucination controls.
Perform functional and API testing for the Report Writer tool using Postman and SQL data checks.
Execute automation suites in VS Code and PowerShell through Postman CLI Runner within Agile sprints.
Assess mobile responsiveness, multilingual behavior, and cross-browser consistency across web viewports and Microsoft Outlook and Teams integrations.
Tested integration of Oscar AI Chat into Outlook and MS Teams
Quality Engineering Senior Analyst
Accenture - Client: Pfizer
Chennai, TN
09.2022 - 09.2025
Found major requirement bugs during SNOW migration that Reduced incident resolution time by 50% and saves a reasonable cost
Created end-to-end test plans and acted as QA sign-off reviewer for ServiceNow-based ITSM testing cycles.
Supported UAT teams through testing cycles, coordinating test execution and release readiness for platform changes.
Validated APIs with Postman and managed test tracking, defects, and project activities in Jira.
Supported backend migration of the ticketing application from Service Manager to ServiceNow.
Authored knowledge articles and demo materials, then trained new hires to strengthen team onboarding and product understanding.
Tested many AI integration areas in Pfizer Support Application like-Coveo Search, Auto tranlation of Tickets to English and Auto assignments of tickets to assignment groups
Quality Engineer
Accenture Internal Program ( Green Cloud Advisor)
Chennai, TN
05.2020 - 08.2022
Led test planning, execution tracking, and defect management for AWS, Azure, and GCP cloud cost simulations.
Created Excel-based pricing simulations to validate calculation requirements and support team-level test execution.
Managed test execution and defect logging in Azure DevOps, maintaining proactive coverage across all test areas.
Served as a QA resource for UI rebranding across multiple Accenture websites and contributed to successful delivery.
Led audits to assess adherence to quality management systems, procedures, and compliance expectations.
Acted as the Automation POC for running SOAP UI scripts within the manual testing team, supporting automated test execution and UAT coordination.
Led Selenium automation initiatives while balancing manual and automation testing responsibilities and reduced manual testing effort by 50%.
Test Analyst
Accenture , Client: PNC Bank
Chennai, TN
02.2018 - 04.2020
Automated 5-10 regression tests per sprint using Selenium WebDriver and TestNG to expand coverage.
Designed test cases in HP ALM, tracked defects for Payments and Banking features, and validated compliance with banking standards and product specifications.
Developed Selenium Java/TestNG regression scripts, integrated automation code through GitHub, and automated smoke tests.
Participated in Agile ceremonies, contributed testing insights, and worked in Scrum to meet project milestones and timelines.
Served as SME for account types and eligibility criteria, then presented test strategy and Mainframe-based test data preparation to UAT teams and stakeholders.
Represented the offshore testing team in major account feature discussions and suggested value-added improvements to support release quality.
Education
Bachelor's in engineering - Electronics and Instrumentation Engineering
Panimalar Engineering College
Chennai
04-2017
Skills
Functional testing
Regression testing
E2E & UAT testing
API testing
Defect management
Selenium WebDriver
Postman
SQL
Jira
Azure DevOps
TestNG
Test leadership
Test planning
Test strategy
Stakeholder coordination
UAT coordination
Cross-browser testing
Accessibility testing
Bug triage
Certification
Hexawise Test Design Professional
Clients
PNC Bank
Accenture Internal Program(Green Cloud Advisor)
Pfizer
AECOM
Accomplishments
Collaborated with team of 5 in the development of Selenium Automation Project which reduced manual testing efforts by 50 %
Timeline
Senior Test Specialist
ILink Digital, Client: AECOM
01.2026 - Current
Quality Engineering Senior Analyst
Accenture - Client: Pfizer
09.2022 - 09.2025
Quality Engineer
Accenture Internal Program ( Green Cloud Advisor)
05.2020 - 08.2022
Test Analyst
Accenture , Client: PNC Bank
02.2018 - 04.2020
Bachelor's in engineering - Electronics and Instrumentation Engineering