Anupriya A
Chennai
Summary
Dynamic Senior Customer Service Executive with expertise in KYC processes and AML compliance at Teleperformance Global Service. Proven track record in transaction analysis and client relationship management, successfully resolving complex issues and enhancing service quality. Recognized for exceeding performance goals through effective prioritization and a strong work ethic..
Overview
4
4
years of professional experience
Work History
Senior Customer Service Executive
Teleperformance Global Service Private Limited
03.2019 - 08.2021
- Maintained customer account information database by canceling and updating customer accounts.
- Resolved AML/KYC issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- An investigation was conducted on alerted transactions with the help of KYC, past transaction history, and internet research on customers and counterparties to establish the purpose of the transaction.
- Evaluating transactions and customers' relationships for money laundering activities and identifying red flag issues.
- SAR narrative detailing the suspicious activity and transactions of the client accounts.
- Analyzing alerted transactions related to correspondent bank client activity ascertain whether the activity is suspicious.
- Utilizing bank systems, subscriptions, public databases, and other tools to research clients, counterparties, and related entities to the transaction.
Telesales Representative
HDB Financial Service
01.2018 - 02.2019
- Opened new accounts and documented personal, demographic and payment information in system.
- Handled high volume telemarketing operations with expert use of client management software and computer dialing.
- Troubleshot problems for callers and helped independently resolve common issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers and followed outlined steps of service.
Education
Associate of Arts - BBA
Madras UNiversity
Chennai04.2017
HSC - Computer Science
State Board
Chennai04.2014
SSLC -
State Board
Chennai04.2012
Skills
- KYC processes
- AML compliance
- Client relationship management
- Transaction analysis
- Quality control analysis
Timeline
Senior Customer Service Executive
Teleperformance Global Service Private Limited
03.2019 - 08.2021
Telesales Representative
HDB Financial Service
01.2018 - 02.2019
Associate of Arts - BBA
Madras UNiversity
HSC - Computer Science
State Board
SSLC -
State Board
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