Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Anushka Vasnani

Chennai

Summary

Results-oriented ERP Support Specialist with over 7 years of hands-on experience supporting and troubleshooting complex issues within Synergic ERP and its integrated modules, including Finance, Inventory, Procurement, and HR. Adept at performing root cause analysis, applying timely resolutions, and implementing long-term fixes to minimize system downtime and enhance business continuity. Demonstrated expertise in user access management, system configuration, data integrity checks, and report generation. Skilled in collaborating with cross-functional teams, end-users, and vendors to ensure optimal system performance and alignment with business requirements. Committed to delivering high-quality technical support and proactive service, with a strong focus on user satisfaction, continuous improvement, and system reliability.

Overview

10
10
years of professional experience

Work History

Senior Technical Support Executive ERP

CaratLane
12.2019 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high volumes of request and responded to technical support needs.
  • Developed and implemented preventive maintenance procedures.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Created user accounts and assigned appropriate permissions.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and updated procedures to ensure consistency in support actions.

Vendor Management Specialist

Shopper Quick Private Limited
06.2015 - 12.2018
  • Strengthened vendor relationships and enhanced revenue streams by leveraging business development opportunities.
  • Negotiated complex vendor agreements and built relationships across multiple commodities.
  • Assisted in researching, vetting, and onboarding new vendors; set up contracts and established key connections.
  • Assessed vendor services for compliance with company policies and standards.
  • Organized and maintained vendor records in accordance with corporate guidelines.
  • Maintained accurate documentation and submitted reports in a timely manner.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Supported the development of detailed, technical financial models to evaluate potential acquisition targets.

Education

BBA -

Kalina University of Mumbai
04-2008

Skills

  • Hardware configuration
  • Problem resolution
  • Advanced troubleshooting
  • Incident management
  • Customer support
  • Desktop support
  • User credential management
  • Service support
  • Support scenario generation
  • Product knowledge
  • Support case resolution
  • Issue troubleshooting
  • Ticket support system management
  • Remote support
  • Technical issues analysis
  • Customer success management
  • Customer service

Timeline

Senior Technical Support Executive ERP

CaratLane
12.2019 - Current

Vendor Management Specialist

Shopper Quick Private Limited
06.2015 - 12.2018

BBA -

Kalina University of Mumbai

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Anushka Vasnani