Aparna Goutham Shankar
Phoenix
Summary
Accomplished Technology Lead at Infosys Limited, enhancing banking portfolio applications through expert Incident Management and Log Analysis. Demonstrated leadership in cross-functional team collaboration, significantly improving project delivery and operational efficiency. Skilled in fostering professional growth among team members and driving process improvements, ensuring high-quality deliverables and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Technology Lead- US
Infosys Limited
12.2021 - Current
- Maintenance of the banking portfolio applications with the application and domain knowledge to circumvent application, business and system issues through root cause analysis, code fixes and workarounds.
- Ensuring high quality of deliverables by attending major incident management calls for faster resolution of high priority production issues. Timely communication to business and leadership for critical issues.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Effective Incident and Problem Management using the American Express Service Assurance Tools to ensure less mean time to resolve, promote self healing capabilities and use of observability tools for early issue detection.
- Collaboration with engineering teams to prioritize non functional requirements and business use cases.
- Leading change management initiatives to enforce best practices and improve the quality through effective validation methodologies.
- Weekly meetings with client, internal and external stakeholders to improve reliability, availability, quick and timely resolutions to client, business and customer queries and prioritization of critical incidents and problems.
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining costeffectiveness.
Technology Lead US
Infosys Limited
11.2019 - 06.2021
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
- Debugging complex JAVA / Go Lang modules for root cause analysis of production issues in Loyalty Platform.
- Perform real time analysis, design and fix codes in production environment using JAVA, Go Lang technologies.
- Effective Incident and Problem Management using the American Express Service Assurance Tools to ensure less mean time to resolve, promote self healing capabilities and use of observability tools for early issue detection.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for non functional requirements and business use cases.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Involved in all Project life cycle activities on development and maintenance projects for Loyalty Benefits and Rewards applications.
- Enhanced application performance for increased user satisfaction by optimizing code and database queries.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
Software Engineer
Humac Inc.
01.2019 - 11.2019
- Worked as the onshore team lead to analyze the various applications end-to-end and driving through root cause determination.
- Understanding the dataflow across various Loyalty Application to identify RCA.
- Utilizing various Service Assurance Tools which enable the process of faster time to resolve
- Assignment of user stories, coordinating onshore and offshore communication through status and checkpoint calls.
- Collaboration with the development team to understand the design and implementation.
- Working with the various stakeholders to help aid the process of a corrective action.
- Work with the business remediation team to identify the impacted population and remediate the end users for all system, application and infrastructure issues.
Associate Projects
Cognizant Technologies Solutions India Pvt.
06.2010 - 01.2014
- Worked as the offshore team lead to complete the module end-to-end and driving through requirement discussion, framework design, software delivery and production support.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Provided technical guidance to junior developers, fostering a positive team environment and promoting professional growth.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
Member Technical Staff
HCL Technologies Ltd.
06.2006 - 05.2010
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Optimized application performance by conducting regular code reviews and refactoring when necessary.
- .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
- .Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
Education
Post Graduate Diploma - Business Administration
Symbiosis Center For Distance Learning
Pune, India02.2012
Bachelor of Technology - Information Technology
Anna University
Chennai04.2006
Skills
- Incident Management
- Log Analysis
- Disaster Recovery
- Performance Tuning
- Load Balancing
- Software Development
- Capacity Planning
- Project Management
- Critical design review
- Project Coordination
- Team Collaboration and Leadership
- Documentation And Reporting
- Process Improvements
Timeline
Technology Lead- US
Infosys Limited
12.2021 - Current
Technology Lead US
Infosys Limited
11.2019 - 06.2021
Software Engineer
Humac Inc.
01.2019 - 11.2019
Associate Projects
Cognizant Technologies Solutions India Pvt.
06.2010 - 01.2014
Member Technical Staff
HCL Technologies Ltd.
06.2006 - 05.2010
Post Graduate Diploma - Business Administration
Symbiosis Center For Distance Learning
Bachelor of Technology - Information Technology
Anna University
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