Appala Raju Pachamatla
Chennai
Summary
- Results-driven IT management professional with 14+ years of experience in IT services, asset and configuration management, and ITOM processes. Proven expertise in CMDB governance and Agile methodologies that align IT operations with business goals. Notable achievements include driving strategic initiatives, enhancing process automation, and mentoring teams to success. Aiming for a Senior role to maximize strategic and operational impact within an organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Engineer 4 - SME
Comcast India
Chennai
01.2024 - Current
- Designed and implemented a robust Agile CMDB strategy aligned with Comcast, Sky, and UK goals.
- Drove CMDB adoption across IT and business teams, ensuring alignment with CSDM standards.
- Developed quality assurance processes to maintain data integrity, achieving 98% accuracy.
- Mentored junior team members, fostering a culture of continuous improvement.
- Defined KPIs to measure CMDB health, and presented performance reports to senior leadership.
- Actively contributing to major projects, and efficiently managing project-related discussions and calls.
- Designed and implemented data quality gates and follow-on task processes to uphold data integrity.
- Established and executed the attestation process, ensuring continuous compliance with organizational standards.
Configuration Manager
Standard Chartered Bank
Chennai
09.2016 - 01.2024
- Managed over 300,000 CIs within a CSDM-aligned model, maintaining over 95% data accuracy.
- Conducted CMDB audits, closing gaps in compliance and governance.
- Collaborated with service management processes to ensure adherence to CM policies.
- Designed and delivered CMDB training sessions, enhancing user adoption.
- Participate in tooling decisions, requirements gathering, and analysis for onboarding and creation of new services.
- Maintaining comprehensive documentation, including Configuration Management Standard, Procedure, Training, and User Documentation.
- Successfully participated in audits and assisted in closing any risks or audit findings related to Configuration Management processes.
ITAM SME
DXC Technologies
Hyderabad
09.2013 - 09.2016
- Update and upload virtual and physical assets (servers, laptops, desktops, networks) into the database.
- Streamlined IT invoice and contract management workflows, reducing discrepancies.
- Identified revenue leakages, ensuring accurate billing for assets.
- Worked on SNOW tickets (incident tickets, service requests, expedite tickets).
Executive
Karvy Computershare
Hyderabad
06.2011 - 08.2013
- I worked for Karvy Computershare in the Asset Management team.
- Coordinated with stock managers to ensure that every asset is recorded.
- Validated the accuracy of Floor to Book and Book to Floor information.
- Played a vital role in migrating data from the Task MF tool to the Common Tasks tool.
Research Associate
S&P Global
Hyderabad
05.2009 - 06.2011
- Preparing and analyzing Quarterly, Half-Yearly, and Annual Financial Statements of different manufacturing, real estate, brokerage, utility, and insurance companies listed on the NYSE and NASDAQ in the USA.
- Studying EQA (External Quality Assurance) to catch at IQA Level 1 correction.
Education
MBA - Finance
Magnus School of Business
Visakhapatnam04-2009
B.Com (Honors) -
Rayagada College
Rayagada, Odisha05-2007
High School Diploma -
LPSH School
Jaykay Pur04-2004
10th Class -
LPS School
Jaykay Pur04-2002
Skills
- CMDB Governance and Automation
- ServiceNow and ITIL Framework Expertise
- Project Management and Agile Practices
- Stakeholder Engagement and Leadership
- IT Asset and Configuration Management
- Risk and Compliance Management
- Team Management
Certification
- ITIL v3 Foundation
- ITIL Intermediate (Service Operation)
- ITIL Intermediate (Service Design)
- CHAMP (Certified Hardware Asset Management Professional)
- NCFM – NSE certification in financial markets, certified
Accomplishments
- Recipient of the Sky Star and Cash awards for outstanding contributions at Comcast
- Awarded Best Project for Service Mapping initiatives,
- Honored with the ET Colleagues of the Quarter award in 2023
- Recognized with the GEM Award for the Remedy to ServiceNow migration
- Gold medalist in a chess competition at the university level
Languages
- English
- Hindi
- Telugu
- Odia
- Tamil
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Timeline
Engineer 4 - SME
Comcast India
01.2024 - Current
Configuration Manager
Standard Chartered Bank
09.2016 - 01.2024
ITAM SME
DXC Technologies
09.2013 - 09.2016
Executive
Karvy Computershare
06.2011 - 08.2013
Research Associate
S&P Global
05.2009 - 06.2011
- ITIL v3 Foundation
- ITIL Intermediate (Service Operation)
- ITIL Intermediate (Service Design)
- CHAMP (Certified Hardware Asset Management Professional)
- NCFM – NSE certification in financial markets, certified
MBA - Finance
Magnus School of Business
B.Com (Honors) -
Rayagada College
High School Diploma -
LPSH School
10th Class -
LPS School
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