April Archer
Kingsport,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative And Book Keeper
Wag N Suds
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally on a daily basis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Effectively use various computer systems to complete to assigned tasks and address account inquiries.
- Apply sound ethical judgement regarding personal behavior and business practices, and escalating, managing, and reporting control issues with transparency.
Customer Service Representative
Brenda Simpson
05.2007 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Sullivan North High School
Kingsport, TN05.2000
Skills
- Active Listening
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Call Management
Timeline
Customer Service Representative And Book Keeper
Wag N Suds
08.2021 - Current
Customer Service Representative
Brenda Simpson
05.2007 - 08.2021
High School Diploma -
Sullivan North High School
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