Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Kuehn

Lexington

Summary

Dynamic Service Manager with a proven track record in the powersports industry, excelling in customer service and team leadership. Skilled in problem-solving and employee training, I transformed customer complaints into loyalty opportunities, enhancing satisfaction and retention. Committed to achieving business goals while fostering a positive work environment and maintaining high-quality standards.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

17
17
years of professional experience

Work History

Service Manager

Southland Powersports
02.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolve warranty claims
  • Crate returns

Business Owner

Shift Powersports
01.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.

Welders Helper

Pipeline 798
04.2018 - 12.2020
  • Increased welder productivity with diligent preparation of materials, including cutting, grinding, and preheating as needed.
  • Performed routine maintenance on welding equipment to prolong its lifespan and reduce costly repairs later on.
  • Maintained proper stock levels for consumables like welding rods, wire spools, and shielding gas canisters to ensure uninterrupted operations.
  • Contributed to a smooth workflow by promptly delivering materials and tools to welders on the job site.
  • Participated in ongoing training opportunities to expand knowledge of industry best practices and maintain professional growth as a Welder''s Helper.
  • Upheld quality standards by monitoring welds for defects and promptly reporting any issues to the lead welder.

Motorcycle Technician

Bikers Service Center
01.2014 - 04.2018
  • Enhanced customer satisfaction by performing diagnostic tests and repairs on motorcycles efficiently and accurately.
  • Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
  • Exceeded performance expectations by completing repair jobs ahead of schedule, without compromising the quality of workmanship.
  • Increased repeat business through building strong relationships with clients, providing exceptional service, and maintaining open communication channels.
  • Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
  • Maintained a clean and organized workspace to ensure the efficient completion of tasks and optimal work environment.
  • Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
  • Streamlined workflow by implementing effective time management strategies, prioritizing tasks based on urgency and importance.
  • Contributed to the growth of the dealership''s reputation by consistently delivering high-quality workmanship in all repair jobs.

Vehicle Technician

Carlock Nissan Of Jackson
03.2008 - 12.2014
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
  • Assisted customers in making informed decisions regarding their vehicle''s care by offering sound advice based on extensive experience within the automotive industry.
  • Contributed to a safe work environment by adhering to established safety protocols and procedures during all repair processes.
  • Streamlined inventory management by efficiently tracking parts usage and promptly ordering necessary supplies as needed.
  • Delivered quality workmanship consistently while following manufacturer guidelines when performing warranty-related repairs.
  • Performed routine maintenance tasks to ensure optimal vehicle functionality and longevity for customers.
  • Maintained detailed records of completed repairs, ensuring accurate documentation and facilitating future services on client vehicles.

Education

High School Diploma -

Homeschooled
Georgia

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Time management
  • Goal oriented
  • Trustworthy and honest
  • Crew leadership
  • Employee supervision

Timeline

Service Manager

Southland Powersports
02.2025 - Current

Business Owner

Shift Powersports
01.2021 - Current

Welders Helper

Pipeline 798
04.2018 - 12.2020

Motorcycle Technician

Bikers Service Center
01.2014 - 04.2018

Vehicle Technician

Carlock Nissan Of Jackson
03.2008 - 12.2014

High School Diploma -

Homeschooled

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Joseph Kuehn