APRIL L CHRISTOPHER
MEMPHIS
Summary
Experienced in resolving balance dues, excels in listening to customers and addressing their concerns. Through thorough account research, provides clients with valuable information on preventive measures and available options to effectively resolve their accounts. With a strong focus on customer satisfaction, dedicated to delivering exceptional service and ensuring positive outcomes for all parties involved.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
04.2020 - Current
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
Professional Driver
Cline Tours
09.2018 - 03.2020
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Maintained Type endorsement without lapse.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Completed routes efficiently and according to compliance rules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Class B Shuttle Driver
Airserve
09.2016 - 11.2018
- Trained new drivers on policy adherence and provided support throughout their integration into the team.
- Constantly monitored weather conditions and adjusted driving techniques accordingly ensuring a smooth ride for clients.
- Collaborated with dispatchers to receive route updates, avoiding potential delays or hazards on the road.
- Increased safety standards by conducting daily vehicle inspections and addressing maintenance issues promptly.
- Maintained accurate records of vehicle mileage, fuel consumption, and maintenance tasks for cost efficiency.
- Promoted positive passenger experiences through friendly interactions and attentiveness to their needs during the journey.
Clerical Assistant
Durham Transportation
01.2016 - 05.2018
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contributed to a positive work environment by promoting effective communication among team members.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Education
Biology
Lane College
Jackson, TNHigh School Diploma - General Studies
East High School
Memphis, TN05.2011
Skills
- Goal oriented
- Data entry proficiency
- Assertiveness
- Call center customer service
- Verbal and written communication
- 40 WPM
- Understanding customer needs
- Team collaboration
- Organizational skills
- Time management
- Problem-solving abilities
- Proficiency in Microsoft software
- Call control skills
L
L
Timeline
Contact Representative
Internal Revenue Service, IRS
04.2020 - Current
Professional Driver
Cline Tours
09.2018 - 03.2020
Class B Shuttle Driver
Airserve
09.2016 - 11.2018
Clerical Assistant
Durham Transportation
01.2016 - 05.2018
Biology
Lane College
High School Diploma - General Studies
East High School
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