April Martinez
Mount Juliet,TN
Summary
Dynamic Apprentice Optician with a proven track record of 10 yrs in Seattle, WA, moved to Tennessee and started at Precision Eyecare, excelling in customer service and optical measurements. Enhanced client satisfaction through personalized frame selections and effective follow-up care. Skilled in eyewear repair and insurance billing, working with VSP and Eyemed and other insurances, consistently promoting a clean and organized environment to optimize store operations.
Offering strong customer service and also working as a patient coordinator when asked, attention to detail, eager to learn and develop in professional optician environment. Contributes foundation in basic optical principles and ability to quickly master technical skills. Ready to use and develop problem-solving and communication skills in Apprentice Optician role.
Hardworking and motivated Apprentice Optician with significant exposure to sales, service and administrative functions. Skillful educating patients, managing documentation and updating digital records. I am currently pursuing licensure in Tennessee, I did not know we could not transfer hours for licensing, so this will be an opportunity to extend my knowledge and receive my license finally.
Overview
3
3
years of professional experience
Work History
Apprentice Optician
Precision Eyecare
01.2023 - 01.2024
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Attended industry conferences and training seminars to stay current on the latest trends in eyewear fashion and technology advancements.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Assisted patients in selecting appropriate contact lens solutions, providing education on safe usage and proper storage techniques.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Updated display frames with newest styles.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Apprentice Optician
Eyes on the City
11.2020 - 12.2022
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Completed both warranty and non-warranty frame repairs for customers.
- Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
- Streamlined appointment scheduling process through effective organization methods that maximized productivity within the clinic.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Collaborated with team members to create promotional materials for new products or seasonal sales events.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Aided in selection of eyeglass frames based on customer preferences.
Education
High School Diploma -
Lynwood High
Lynwood, CA06.1989
Skills
- Customer service
- Optical measurements
- Adjusting eyewear
- Promoting a clean environment
- Scheduling appointments
- Frame selection
- Frame adjustments
- Insurance billing
- Eyewear repair
- Frame fitting
- Eyeglass repair
- Progressive lens fitting
- VSP experience
- Contact lens care
Timeline
Apprentice Optician
Precision Eyecare
01.2023 - 01.2024
Apprentice Optician
Eyes on the City
11.2020 - 12.2022
High School Diploma -
Lynwood High
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