APRIL M. BONOSKI
Kingsport
Summary
Operations and intelligence professional with experience leading large-scale training programs, managing personnel and project development, and supporting mission-critical data operations. Proven ability to improve processes, train high-performing teams, and deliver results in high-pressure environments. Background in signals analysis, instruction, and organizational leadership.
Enthusiastic Head Cashier with three years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
2023
2023
years of professional experience
Work History
Head Cashier
Lowe's Home Centers, LLC
2023 - 2026
- Supervised daily cash operations, ensuring accuracy in transactions and compliance with policies.
- Trained and mentored new cashiers on customer service excellence and operational procedures.
- Implemented process improvements, enhancing checkout efficiency and reducing wait times for customers.
- Managed cash drawer audits, verifying funds and resolving discrepancies promptly.
- Collaborated with management to develop strategies for improving customer satisfaction scores at checkout.
- Led team meetings to discuss performance metrics and share best practices among cashiers.
- Addressed customer inquiries and complaints, fostering positive relationships through effective problem-solving techniques.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Executive Assistant, Operations Group
U.S. Air Force
01.2022 - 01.2023
- Managed personnel programs and administrative processes impacting 1,800+ enlisted personnel across a major operations group
- Coordinated leadership evaluations and talent management decisions for senior leadership teams
- Oversaw awards and recognition programs across 11 squadrons, processing 130+ personnel packages
- Directed manpower allocation programs and coordinated requirements across multiple organizational initiatives
- Led improvements to administrative and training processes, ensuring compliance and operational continuity
- Authored updated guidance for performance reports and established new continuity with training sessions for administrative personnel
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
- Prepared comprehensive reports and presentations for high-level meetings, enhancing decision-making processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Airborne Cryptologic Language Analyst / Instructor
U.S. Air Force
01.2020 - 01.2022
- Led training and qualification programs for 240+ personnel, reducing training backlog by 38% through improved scheduling and evaluation processes
- Delivered 800+ hours of flight-based instruction and supported global intelligence operations across multiple combatant commands
- Supervised and mentored teams of up to 24 personnel, improving reporting output by 700% through process improvements
- Managed training schedules, evaluations, and curriculum updates for large operational units supporting worldwide ISR missions
- Designed and implemented tracking systems for equipment and training progress, reducing delays by 90%
- Coordinated cross-functional teams across multiple departments to resolve training gaps and improve operational readiness
- Supported deployment readiness across multiple global operations, ensuring personnel met mission-critical requirements
Airborne Cryptologic Language Analyst
US Air Force, 97th Intelligence Squadron
2018 - 2020
- Analyzed foreign language communications to identify critical intelligence and support mission objectives.
- Transcribed and translated audio files, ensuring accuracy in complex linguistic contexts.
- Utilized advanced cryptologic tools to interpret signals and enhance operational effectiveness.
- Collaborated with intelligence teams to develop actionable insights from language analysis.
- Mentored staff in advanced cryptologic methodologies, fostering a culture of continuous improvement within the team.
- Spearheaded advanced language training initiatives within the unit, resulting in increased proficiency among team members.
- Coordinated with external agencies to gather additional linguistic resources as needed for mission requirements.
Education
No Degree - Radiologic Science
East Tennessee State University
Johnson City, TN05-2027
Skills
- Operations Management
- Training & Instruction
- Process Improvement
- Data Analysis & Reporting
- Leadership & Team Development
- Program Management
- Intelligence Operations (ISR)
- Cross-Functional Coordination
- Adaptability and dependability
- Punctuality
- Flexible schedule
- Time management
Languages
Arabic
Full Professional
Timeline
Executive Assistant, Operations Group
U.S. Air Force
01.2022 - 01.2023
Airborne Cryptologic Language Analyst / Instructor
U.S. Air Force
01.2020 - 01.2022
Head Cashier
Lowe's Home Centers, LLC
2023 - 2026
Airborne Cryptologic Language Analyst
US Air Force, 97th Intelligence Squadron
2018 - 2020
No Degree - Radiologic Science
East Tennessee State University