April Owens
Elizabethton
Summary
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Sales Manager
Hilton Grand Vacations
06.2020 - Current
- Led a team of 17 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
- Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
- Collaborated with cross-functional teams (marketing, front desk, and quality assurance) to ensure seamless execution of client projects from start to finish
Senior Manager
Capital Vacations LLC
08.2010 - 03.2020
- Successfully managed a team of representatives in addition to overseeing a staff of ten personnel from other various departments while managing all daily operations of the offsite sales branch; which included opening and closing the office branch.
- Assisted in recruiting, interviewing, hiring, and training all employees in department.
- Helped develop and implement training programs and material to ensure continued and ongoing development of existing and new employees.
Regional Loan Closer
Vanderbilt Mortgage and Finance Inc
02.2007 - 08.2010
- Approved, prepared, and submitted completed loan closing documentation, including recommendations for underwriting approval or denial for one of the largest regions in my department.
- Examined and verified information in loan application and closing documents.
- Organized, filed and maintained customer, department and regulatory loan records.
- Prepared and delivered loan documents to title and escrow teams.
- Organized, coded, and audited closed loan documents to ensure proper recording and accuracy.
Mortgage Broker
Apple Mortgage
05.2004 - 02.2007
- Originated and brokered new purchase and refinance residential mortgage loans.
- Communicated closely with various lenders to obtain the most effective loans for customers purchasing and refinancing homes.
- Reviewed financial data, including pay stubs and credit history for borrowers to ascertain loan qualification.
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
- Ordered appraisals, inspections, employment verifications, title search, and coordinated closing schedule with title attorney.
Education
General Studies -
Lenoir City High School
Lenoir City, TN06-1993
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Sales strategy development
- Direct sales
- Sales processes
- Rapport and relationship building
- Sales coaching
Additional Information
Authorized to work in the US for any employer
Certification
- Timeshare License, 2010-06-01, 2020-07-01
- Driver's License
Timeline
Sales Manager
Hilton Grand Vacations
06.2020 - Current
Senior Manager
Capital Vacations LLC
08.2010 - 03.2020
Regional Loan Closer
Vanderbilt Mortgage and Finance Inc
02.2007 - 08.2010
Mortgage Broker
Apple Mortgage
05.2004 - 02.2007
General Studies -
Lenoir City High School
Personal Information
- Driving License: Yes
- Visa Status: Authorized to work in the US for any employer