April Renner
Nashville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Athens Paper Company Inc.
Nashville, TN
06.2025 - Current
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Developed product knowledge to effectively recommend solutions tailored to customer needs.
- Trained new representatives on customer service protocols and sales techniques for improved performance.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Canine Coach/Lead
Dogtopia’s
Nashville
03.2024 - 06.2025
- Led dynamic canine training sessions, fostering positive behaviors and strengthening human-dog bonds. Implemented innovative coaching techniques, enhancing overall client satisfaction.
- Mentored junior staff, sharing best practices in canine care and training. Cultivated a supportive team environment, boosting overall operational efficiency.
- Maintained meticulous records of canine progress, health, and behavior. Implemented data-driven strategies to optimize training outcomes and enhance pet care quality.
- Pioneered new enrichment activities, significantly improving canine mental stimulation and physical well-being. Received commendation for creative problem-solving approaches.
- Ensured impeccable cleanliness of daycare facilities, adhered to strict feeding schedules, and performed thorough deep cleaning of the premises.
Assistant Manager
Dairy Queen
Nashville, TN
08.2024 - 01.2025
- Coordinate staff schedules, ensuring optimal coverage and efficiency.
- Maintain and clean equipment, adhering to health standards.
- Oversee financial transactions, ensuring accuracy and accountability.
- Deliver exceptional customer service, enhancing client satisfaction.
- Implement solutions to meet health code standards, improving store compliance.
- Foster positive work environment, enhance team communication. Resolve conflicts, promote cooperation. Organize team-building activities, improve morale.
- Introduce new menu items, streamline ordering process. Develop creative promotions, attract diverse customer base. Implement eco-friendly practices.
- Ensure strict adherence to food safety standards. Maintain accurate inventory, minimize waste. Conduct thorough staff training, uphold quality control.
Kitchen Staff
Hattie B’s Hot Chicken
Nashville
04.2020 - 03.2024
- Efficiently prepared and served signature hot chicken dishes, ensuring top-notch quality and customer satisfaction. Maintained a clean kitchen environment.
- Meticulously followed recipes and food safety protocols, contributing to consistently high health inspection scores. Managed inventory to minimize waste.
- Worked seamlessly with front-of-house staff to expedite orders during peak hours, reducing wait times and enhancing overall dining experience.
- Streamlined food preparation processes, leading to improved customer satisfaction ratings. Consistently met quality standards for signature dishes.
- Fostered strong teamwork between kitchen and front-of-house staff, ensuring smooth service during peak hours. Contributed to a positive work environment.
- Adhered meticulously to food safety protocols, contributing to the restaurant’s exemplary health inspection record. Maintained accurate inventory records.
Shift lead/Barista
Dunkin Donuts
Nashville
02.2023 - 04.2023
- Led barista team, ensuring smooth operations and customer satisfaction. Trained new hires, optimized workflow, and maintained high-quality standards.
- Streamlined inventory management, reducing waste and increasing profitability. Implemented efficient scheduling system, improving staff productivity.
- Fostered positive team environment, boosting morale and enhancing customer service. Resolved conflicts effectively, ensuring seamless shift transitions.
- Maintained strict adherence to food safety protocols and brand standards. Conducted regular quality checks, ensuring consistent product excellence.
- Proposed and implemented new upselling strategies, driving sales growth. Adapted quickly to changing customer preferences, introducing popular menu items.
Education
High School Diploma -
D70 Online
Pueblo, Colorado05-2018
Skills
- Financial Management
- Customer Engagement
- Team Leadership
- Conflict Resolution
- Inventory Management
- Data Analysis
- Critical thinking
- Active listening
- Relationship building
- Computer proficiency
- Microsoft outlook
- Paperwork processing
Timeline
Customer Service Sales Representative
Athens Paper Company Inc.
06.2025 - Current
Assistant Manager
Dairy Queen
08.2024 - 01.2025
Canine Coach/Lead
Dogtopia’s
03.2024 - 06.2025
Shift lead/Barista
Dunkin Donuts
02.2023 - 04.2023
Kitchen Staff
Hattie B’s Hot Chicken
04.2020 - 03.2024
High School Diploma -
D70 Online