APRIL RODRIGUEZ
Jackson
Summary
Proficient in managing call center operations and enhancing client interactions. Focused on resolving complex issues related to tax debts while adeptly negotiating payment arrangements. Experienced in utilizing multiple software systems for efficient communication and meticulous case management.
Overview
15
15
years of professional experience
Work History
Call Center
Portfolio Recovery Associates
07.2024 - Current
- Handling Incoming and Outgoing telephone calls regarding the collection.
- Resolve and collect unpaid tax debt from individuals.
- Assist delinquent tax fillers to set-up debt repayment method and Negotiate Payment arrangement.
- Maintained records for each case including contacts, and telephone numbers.
- Ability to learn and operate multiple computers efficiently and efficiently.
Remote Customer Service
Atlanta Legal Aid
Atlanta
02.2022 - 06.2024
- Assisted senior immigrants in obtaining previously denied federal benefits, recognized for exceptional support and advocacy.
- Greeted and interviewed clients to assess needs for medical services, public benefits, and housing assistance.
- Provided legal advice to clients, addressed basic questions, and referred them to legal counsel.
- Managed client databases and extracted weekly reports to support case management and service delivery.
Stocker
Walmart
Jackson
07.2019 - 06.2024
- Stocked shelves with merchandise to ensure product availability for customers.
- Engaged customers with active listening skills to recommend products, provide top-level service, and efficiently process sales transactions.
- Organized inventory in the backroom to maintain efficient storage practices.
Quality
Metal Technologies, Inc. (MTI)
Jackson
05.2016 - 06.2019
- Ensured all products met specification guidelines.
- Executed manufacturing process according to specifications to ensure quality control.
- Performed in-process validation protocols and reports.
- Conducted internal and external audits.
- Operated manufacturing equipment to support production processes.
- Maintained adequate inventory levels by staying informed on new product availability.
Lease Consultant
Cedar Ridge Apartments
Jackson
05.2011 - 05.2014
- Scheduled and conducted visits to apartment communities for potential residents, facilitating informed decisions.
- Coordinated with vendors to ensure timely and efficient preparation for new apartment move-ins.
- Maintained accurate application records on One-Site system, ensuring compliance and accessibility.
- Collected, recorded, and deposited rental payments, application fees, and security deposits.
Education
Bachelor of Science - Health Science
Purdue University Global
Land-grant University In West Lafayette, Indiana06-2024
Skills
- Call center operations
- Customer support
- Call handling
- Customer relationship management
- Service quality
- Conflict resolution
- Data entry
Coursework
- Biochemistry
- Diseases of the Human Body
- Health Care Administration
- Epidemiology & Biostatistics I & II
- Medical Terminology
- Human Anatomy & Physiology I & II
- Pharmacology
- Information Systems for Health Care
- Medical Coding
- Legal Aspects of Health Information
Timeline
Call Center
Portfolio Recovery Associates
07.2024 - Current
Remote Customer Service
Atlanta Legal Aid
02.2022 - 06.2024
Stocker
Walmart
07.2019 - 06.2024
Quality
Metal Technologies, Inc. (MTI)
05.2016 - 06.2019
Lease Consultant
Cedar Ridge Apartments
05.2011 - 05.2014
Bachelor of Science - Health Science
Purdue University Global