April R. Scott
Spring Hill
Summary
Offering customer-focused approach and strong desire to excel in dynamic restaurant environment. Delivers solid grasp of hospitality principles and excels in effective communication and team collaboration. Ready to use and develop interpersonal and leadership skills in Restaurant Service role.
Overview
15
15
years of professional experience
Work History
Sporting Goods Sales Associate
Wal-Mart
01.2024 - Current
- Stocked shelves efficiently according to Wal-Mart's standard operating procedures, ensuring merchandise was organized and visually appealing.
- Processed hunting and fishing license sales using POS system in accordance with TWRA rules and guidelines.
- Completed customer checkouts promptly to ensure a smooth shopping experience.
- Maintained compliance with all relevant laws and Wal-Mart policies when demonstrating and selling firearms.
- Helped customers locate specific goods, improving overall customer satisfaction.
- Engaged with all customers within a 10-foot proximity to offer personalized service and elevate their in-store experience.
Assistant Restaurant Manager
Sweet Auburn Barbecue
01.2023 - 01.2024
- Manage the daily operations of the restaurant, including hiring and training of staff, ensuring customer satisfaction, creating work schedules, maintaining inventory and guiding and supervising staff as they perform their daily duties
- Deliver superior food and beverage service and maximize customer satisfaction
- Respond efficiently and accurately to restaurant customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Estimate future needs for goods, kitchen utensils, and cleaning products
Loan Advocate
Opploans
01.2018 - 01.2023
- Assess loan applications and comply with regulations and legislation as per income and employment tenure to determine rejection of specific applications
- Collaborate with loan advocates, supervisors, and underwriters to conduct comprehensive and impartial reviews of each application
- Facilitate seamless application process for customers by providing guidance and support
- Employ clear and professional communication with clients to ensure understanding of precise requirements
- Assisted customers in completing Identity Verification and document uploads by offering step-by-step assistance throughout process
- Excelled as top-performing loan advocate for nearly five years by consistently delivering exceptional results and surpassing performance targets
Food Server
Conrad Hilton
01.2017 - 01.2018
- Catered to demands of discerning patrons in luxurious hotel restaurant environment by tailoring services to accommodate unique requirements, such as time limitations, allergies, and dietary preferences
- Ensured utmost discretion, while serving prominent individuals and fostering strong connections with repeat hotel guests
- Mastered seamless adaptation to diverse roles to significantly enhance overall business operations
- Dominated Food Server sales and secured top position with remarkable performance
Restaurant Manager
Roanoke Hospitality Inc.
01.2016 - 01.2017
- Implemented strategic staffing decisions based on business fluctuations and demands
- Ensured complete client satisfaction by adeptly addressing concerns of dissatisfied guests and cultivating strong relationships with regular patrons
- Seamlessly transitioned into various roles including bartender, server, busser, food runner, expeditor, and cook
- Collaborated with corporate office to effectively manage payroll and human resource matters
- Utilized comprehensive POS system to generate daily labor reports and streamline operational efficiency
- Personally contacted guests to address billing issues by skillfully utilizing POS system
- Created detailed spreadsheet to forecast weekly labor costs in correlation with business volume across all departments and keep management well-informed
- Enrolled employees in insurance benefits, diligently filed reports for guest accidents that occurred within restaurant, and provided personalized follow-up
- Coordinated and facilitated all aspects of restaurant grand opening by taking charge of critical tasks, such as hiring and comprehensive training
- Orchestrated daily operations of two interconnected restaurants within hotel by spearheading dynamic team of10 to20 staff members in fast-paced, high-volume environment
- Attended networking events to proactively promote restaurants, extend invitations to new guests, and gather innovative ideas to enhance business performance
- Led onboarding process for new employees by meticulously entering related information into system for seamless payroll and human resources management
- Developed spreadsheet to allocate tips equitably among support staff based on individual hours of work
Bartender
Panini’s Bar and Grill
01.2014 - 01.2016
- Managed bustling crowds of significant magnitude at pre- and post-sporting events
- Prepared and served wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and spirits in accordance with established recipes and standards
- Restocked bar supplies, including beverages, garnishes, glassware, and utensils to maintain adequate inventory levels
- Stayed updated on current beverage trends, new products, and industry developments, continuously expanding knowledge and skills
- Demonstrated comprehensive knowledge of liquor laws by maintaining impeccable cleanliness and compliance with health and safety regulations at bar and restaurant
- Rapidly transitioned from part-time day shift bartender to full-time lead night shift bartender within few months
- Successfully oversaw kitchen staff during night shifts
Food Server
Nine Fine Irishmen, New York-New York Hotel & Casino
01.2010 - 01.2014
- Delivered exceptional food, beverages, and memorable experience to international clientele at lively Irish pub in vibrant setting of Las Vegas, NV
- Managed high volumes and a fast-paced environment
- Engaged with guests with limited English proficiency by offering fun and enjoyable experience for all individuals
- Distinguished as top-performing server at NY NY Hotel and Casino for nearly five years by consistently exceeding performance standards and delivering exceptional customer service
- Guaranteed stellar guest experience by maintaining smooth communication channels with kitchen, bar, and management teams
- Efficiently attended up to20 guests and provided exceptional service single-handedly by skillfully managing time
Education
High School Diploma -
Apple Valley High School
Apple Valley, CASkills
- Guest Satisfaction & Retention
- Teamwork
- Multi-tasking
- Quality Assurance
- Conflict Resolution
- Relationship Building
- Time Management
- Upselling strategies
- Adaptable and flexible
- Customer interaction
Timeline
Sporting Goods Sales Associate
Wal-Mart
01.2024 - Current
Assistant Restaurant Manager
Sweet Auburn Barbecue
01.2023 - 01.2024
Loan Advocate
Opploans
01.2018 - 01.2023
Food Server
Conrad Hilton
01.2017 - 01.2018
Restaurant Manager
Roanoke Hospitality Inc.
01.2016 - 01.2017
Bartender
Panini’s Bar and Grill
01.2014 - 01.2016
Food Server
Nine Fine Irishmen, New York-New York Hotel & Casino
01.2010 - 01.2014
High School Diploma -
Apple Valley High School
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