April Shipley
Knoxville,TN
Summary
Dynamic construction business owner with a proven track record at Local 687 Detroit Carpenters Local, excelling in project management and customer relationship management. Successfully delivered high-quality projects on time and within budget, enhancing client satisfaction through effective conflict resolution and strategic decision-making. Skilled in budgeting and negotiation, driving operational excellence.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
32
32
years of professional experience
Work History
Construction Business Owner and Operator
Self Employed Construction Worker
02.2016 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives..
- Coordinated material procurement and required services for projects within budget requirements.
Customer Service Rep., Journeyman Carpenter, Owner
Local 687 Detroit Carpenters Local
04.1993 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Some College (No Degree) - Radiology
Roane State Community College
LafolletteJourneyman - Carpentry, Blue Print Writing & Reading, Managemen
Detroit Carpenters Apprenticeship
Hamtramic, MI.05-1996
Skills
- Project management
- Business Owner
- Conflict resolution
- Customer service
- Customer relations
- Purchasing and planning
- Customer service management
- Business management
Timeline
Construction Business Owner and Operator
Self Employed Construction Worker
02.2016 - Current
Customer Service Rep., Journeyman Carpenter, Owner
Local 687 Detroit Carpenters Local
04.1993 - 06.2008
Some College (No Degree) - Radiology
Roane State Community College
Journeyman - Carpentry, Blue Print Writing & Reading, Managemen
Detroit Carpenters Apprenticeship
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