April Stebing
Sevierville
Summary
Willing to relocate to: Sevierville, TN Authorized to work in the US for any employer Willing to relocate to: Sevierville, TN
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Kroger
Sevierville
12.2025 - Current
- Provide exceptional customer service.
- Operate a cash register and ensure customer's groceries are properly rang up and totaled before tendering the transaction.
- Serve as a Self-Check Out Attendant and help customers with ringing up their own groceries when needed.
- Bag groceries for customers, ensuring that all of their products are safely packed according to food safety protocols and making sure that nothing is crushed or damaged.
- Fill in as a fuel attendant during lunches and breaks. Help customers with gas pumps and making sure that their transactions go through smoothly.
Culinary Assistant Team Leader
Dollywood-Pigeon Forge
Pigeon Forge
02.2025 - 09.2025
- Supported team leader in managing a team of employees, achieving smooth operations and high productivity.
- Provided guidance and support to team members, resolving issues promptly to maintain workflow.
- Assumed leadership responsibilities in the absence of the team leader, delegating tasks to ensure consistent operations.
- Maintained open lines of communication between management and staff, relaying important information accurately and timely.
- Resolved customer complaints or escalations by providing prompt assistance or involving appropriate personnel, improving customer satisfaction.
- Ensured compliance with safety regulations by conducting regular inspections and audits of work areas, equipment, and tools.
- Managed cash handling procedures accurately, maintaining strict adherence to company policies and reducing discrepancies.
- Monitored inventory levels regularly, optimizing stock to minimize waste and reduce costs.
General Manager
Penn Station East Coast Subs
Clinton
11.2022 - 11.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Led a team of 11 employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs.
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.
- Managed and resolved conflicts among team members to maintain a positive work environment.
- Developed and maintained strong relationships with customers, resulting in increased sales opportunities.
Delivery Driver
Gametime Pizza
Andersonville
07.2022 - 11.2022
- Delivered pizzas and other orders to customers in a timely and efficient manner, ensuring on-time service.
- Ensured the safe handling and transportation of customer orders, maintaining product quality.
- Adhered to all traffic laws and regulations while making deliveries, promoting safety and compliance.
- Resolved delivery issues or discrepancies promptly to ensure customer satisfaction.
- Utilized GPS navigation systems or maps to determine optimal routes, reducing delivery times.
- Handled cash transactions efficiently for COD (Cash on Delivery) orders, maintaining accuracy.
- Cultivated positive relationships with regular customers through friendly interactions, enhancing repeat business.
- Prepared pizzas and other items for baking, supporting kitchen operations.
- Sliced pizzas and finalized customer orders after baking, ensuring order accuracy.
- Prepared pizzas and other items for dine-in, pick-up, or delivery, maintaining quality standards.
- Answered phone in a timely manner and took phone-in orders for pick-up and delivery, improving order accuracy.
Assistant Customer Service Manager
Kroger
Oak Ridge
02.2019 - 04.2022
- Provided exceptional customer service to retail customers, ensuring a positive shopping experience.
- Assisted customers with returns and exchanges, resolving any issues or concerns in a timely manner.
- Maintained knowledge of store policies and procedures regarding returns and exchanges.
- Processed return transactions accurately and efficiently using the point-of-sale system.
- Resolved customer complaints or escalations related to returns, striving for complete satisfaction.
- Managed inventory of returned merchandise, organizing it for restocking or disposal as necessary.
- Trained new employees on proper return procedures and customer service protocols.
- Developed rapport with repeat customers through personalized service during return visits.
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments.
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns.
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers.
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service.
- Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers.
- Resolved customer complaints or conflicts in a professional manner to ensure customer satisfaction.
- Contributed to loss prevention efforts by diligently monitoring for potential theft or fraudulent activities at the checkout counter.
Education
Medical Assisting -
Sanford-Brown Institute-Tampa
Tampa, FLHigh school diploma -
Armwood High School
Seffner, FLSkills
- Cash register operation
- Food safety protocols
- Conflict resolution
- Team leadership
- Effective communication
- Time management
- Attention to detail
- Staff training
- Loyalty program promotion
- Customer service
- Professionalism and courtesy
- Refund handling
- Refunds and exchanges
- Cash handling
- Employee training
- Customer relationship management
- Performance evaluations
- Shift scheduling
- Staff management
- Staff training and development
- Food safety
- Food allergy awareness
- Food rotation
- Order taking accuracy
- Cleaning and sanitizing
- ServSafe
- Quick learner
- Food labeling
- Food preparation
Certification
- Driver's License, Valid
- ServSafe Manager Certification, 07/01/25, 07/01/30, Non-CDL Class C
Languages
English, Fluent
Additional Information - Authorized To Work
US for any employer
Professional Summary
Sevierville, TN, US for any employer
Timeline
Cashier/Customer Service
Kroger
12.2025 - Current
Culinary Assistant Team Leader
Dollywood-Pigeon Forge
02.2025 - 09.2025
General Manager
Penn Station East Coast Subs
11.2022 - 11.2024
Delivery Driver
Gametime Pizza
07.2022 - 11.2022
Assistant Customer Service Manager
Kroger
02.2019 - 04.2022
Medical Assisting -
Sanford-Brown Institute-Tampa
High school diploma -
Armwood High School