April Wallace
Crossville
Summary
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
23
23
years of professional experience
Work History
Caregiver
Home Instead
Crossville, TN
01.2023 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Server
Saigon Restaurant
Madison, AL
01.2011 - 04.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Delivery Driver
Steak Out
Huntsville, AL
10.2008 - 05.2010
- Delivered food and beverages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Data Entry Clerk
BASF The Chemical Company
Huntsville, AL
05.2005 - 08.2008
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures like the SAP database to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Front Desk Assistant
College of Forest Resources
Mississippi State, Mississippi
08.2000 - 05.2004
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Managed multi-line phone system, directing calls to appropriate professors, faculty, or staff, while maintaining a friendly demeanor.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Science - General Business Administration
Mississippi State University
Starkville, MS05-2004
Associate of Arts - Liberal Arts
East Central Community College
Decatur, MS05-2000
High School Diploma -
Forest High School
Forest, MS05-1998
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Basic housekeeping
- Daily living assistance
- Emotional support
- Compassionate care
- First aid and safety
- Verbal and written communication skills
Timeline
Caregiver
Home Instead
01.2023 - 06.2023
Server
Saigon Restaurant
01.2011 - 04.2013
Delivery Driver
Steak Out
10.2008 - 05.2010
Data Entry Clerk
BASF The Chemical Company
05.2005 - 08.2008
Front Desk Assistant
College of Forest Resources
08.2000 - 05.2004
Bachelor of Science - General Business Administration
Mississippi State University
Associate of Arts - Liberal Arts
East Central Community College
High School Diploma -
Forest High School