April White

Handled reservations and provided exceptional customer service to guests.

Key Responsibilities and Duties:

• Reservations:Taking, confirming, and managing reservations for various services offered by M Street Entertainment.
• Customer Service:Providing friendly and helpful support to guests, answering questions, and addressing concerns.
• Guest Assistance:Helping guests with transportation, directions, and recommendations for local attractions, events, and dining options.
• Event Support:Assisting with pre-event briefings, coordinating with partner teams (food & beverage, security, etc.), and providing concierge services during events.
• Communication:Responding to inquiries via phone, email, and potentially text, and proactively designing experiences for guests.
• Coordination:Working with other departments, such as front desk, housekeeping, and security, to ensure a smooth guest experience.
• Sales and Promotion:Promoting and selling discounted attraction tickets and other services to guests.
• Maintaining Knowledge:Staying updated on local amenities, events, and company offerings.
• Guest Recovery:Addressing and resolving guest complaints and ensuring guest satisfaction.

Skills and Qualifications:

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Knowledge of local attractions, events, and dining options.
• Computer proficiency and the ability to use reservation systems.

• Drive the sourcing, screening, interviewing, evaluation, and offer process in partnership with the hiring manager and the HR Business Partner.
• Ensure an impressive candidate experience by providing a high-quality interview process with thorough communication, timely feedback, interviewer preparedness, and an effective interview format.
• Work collaboratively with hiring managers to identify targets and markets to proactively source passive candidates.
• Proactively build and maintain a robust pipeline of candidates for key positions and continuously growing departments.
• Identify, source, and engage candidates through innovative and creative sourcing approaches.
• Work with hiring managers to develop effective and appealing job postings for the internet and social media.
• Understand the recruiting market and the recruiting life cycles to be a source of information and a partner to business leaders.
• Maintain up-to-date staffing information, search progress, candidate database, and all related staffing communications.
• Participate in the development and execution of manager training programs related to the talent acquisition process.
• Represent Bristol Health at career fairs to source and identify talent.
• Meet with functional hiring managers as required to discuss and establish staffing objectives, and ensure they are achieved.

• Oversaw screening, interviewing and offers process for the HR Business Partners
• Identify, source and engage candidates through innovative and creative sourcing approaches
• Represent Bristol Health at career fairs to source and identify talent

• Process onboarding employee documents
• Interview potential new caregivers
• Outreach through 75-100 calls per day
• Schedule orientation and orientation transportation
• Prescreened initial candidates

• Process onboarding employee documents
• Interview potential new caregivers
• Outreach through 75-100 calls per day
• Manage and update reports for designated territory
• Organized and participated in job fairs
• Performed employment verification and background checks

• Schedule caregivers and maintain attributes for caregiver/client matches
• Responsible for over 500 clients in Windsor, Bloomfield, Granby, and East Granby territories
• Perform over 60 outbound calls daily to caregivers and clients
• Assisted with caregiver applicants, interviews, and hires as the need arose
• Assumed role of Acting Office Manager as necessary