Summary
Overview
Work History
Education
Skills
Certification
Timeline
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April Wyatt

Murfreesboro,TN

Summary

Experienced professional with a background in customer service, financial services, and administrative support. Proven ability to manage client relationships, enhance team performance, and maintain accuracy in high-pressure settings. Technically adept and dedicated to continuous learning for improved workplace efficiency. Seeking remote data entry role to utilize strong typing and organizational skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Courier (1099 Contractor)

Various Companies
08.2022 - 04.2025
  • Independently contracted to deliver medical specimens and supplies to hospitals, clinics, and labs.
  • Maintained secure and compliant transport of sensitive materials under HIPAA regulations.
  • Managed real-time delivery updates, route planning, and on-time performance.
  • Provided professional and timely service while operating in high-pressure, deadline-driven environments.

Mortgage Loan Originator

Regions Bank
12.2021 - 09.2022


  • Originated residential mortgage loans and guided customers through loan application processes.
  • Maintained compliance with federal lending regulations and bank policies.
  • Collaborated with underwriters and processors to ensure timely closings.
  • Provided excellent customer service by explaining products and services clearly.

Branch Manager

World Finance
04.2019 - 12.2021
  • Managed branch operations and supervised a small team in a consumer finance setting.
  • Processed personal loans, conducted credit checks, and ensured regulatory compliance.
  • Increased office efficiency by implementing streamlined systems for paperwork and client management.
  • Provided leadership through team coaching, setting daily goals, and resolving escalated issues.

Customer Service Representative

World Finance
02.2018 - 04.2019
  • Supported loan processing, payment collection, and administrative duties.
  • Built positive relationships with customers through attentive service and follow-ups.
  • Managed data entry of financial documents and client records into company systems.

City Bus Driver

Citibus
08.2012 - 05.2015
  • Transported passengers along assigned routes while maintaining safety standards.
  • Delivered courteous customer service and adapted to route changes efficiently.
  • Operated city buses safely and efficiently across designated routes.

Leasing Consultant

Apartment Complex
01.2010 - 01.2011
  • - Marketed rental properties and processed leasing applications.
  • - Maintained accurate tenant records and provided support for property management.

Legal Assistant/Runner

Davis W. Smith P.C.
01.2009 - 01.2010
  • - Filed legal documents with courts and managed confidential files.
  • - Supported office operations through administrative tasks and document delivery.

Education

Associate of Arts - General Studies

South Plains College
Lubbock, TX
01.2014

Skills

  • Efficient typing skills (60 WPM)
  • Experienced in Excel, Word, and Outlook
  • Data entry and database management
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Self-motivated and detail-oriented
  • Tech-savvy with ability to troubleshoot software and hardware issues

Certification

Certified Mortgage Loan Originator (Passed State Exam – 2021)

Timeline

Medical Courier (1099 Contractor)

Various Companies
08.2022 - 04.2025

Mortgage Loan Originator

Regions Bank
12.2021 - 09.2022

Branch Manager

World Finance
04.2019 - 12.2021

Customer Service Representative

World Finance
02.2018 - 04.2019

City Bus Driver

Citibus
08.2012 - 05.2015

Leasing Consultant

Apartment Complex
01.2010 - 01.2011

Legal Assistant/Runner

Davis W. Smith P.C.
01.2009 - 01.2010

Associate of Arts - General Studies

South Plains College

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April Wyatt